Can't watch iPlayer or My5 on UE40H6400

[NX-74205]

iPlayer loads, as does My5, but when I go to play any programme it throws up an error and says the content can't be viewed as the TV needs a firmware update.  I go to update the firmware and it says no updates are available as I already have the latest (2900) installed.  So what gives?  

[JAMES4578 · Accepted solution]

Hi @NX-74205 ,  some  Samsung   TV's/Blu Rays have lost access to iplayer but the  2014  H models still on the certified list ,

https://www.bbc.co.uk/iplayer/help/questions/supported-devices/samsung#2014 

The following is trouble shooting advice for the H series :https://www.samsung.com/uk/support/model/UE40H6400AKXXU/ 

How to access the BBC iPlayer on a 2014 'H' range series television  

# TV & AV

Dec 12, 2019

1. Turn off the TV at the mains

2. Wait for around 30 seconds

3. Turn the TV back on again

4. Wait for around 5 minutes. Do not press the Smart Hub button during this time

5. Power the TV off at the mains again

6. Wait for 30 seconds

7. Power the TV back on again

8. BBC iPlayer will now be restored

9. In the unlikely event of this not completely recovering BBC Apps playback then a SmartHub Reset should be actioned followed by a Power Off/On before setting up Smart Hub again.

Further Advice for My5 https://help.channel5.com/My5-not-working-properly-on-a-Samsung-TV 

[NX-74205]

My5 won't play any programmes on my UE40H6400.  The app loads but when I try to play a programmes I get a message telling me that there's been an error and 'Ooops, that programme isn't available'.  This happens on every programme.   My TV's firmware is up to date and I've tried resetting the smart hub, still the same thing.  Have tried the trick of unplugging the TV at the mains and leaving it.

Have been in contact with Channel 5 for some time and they acknowledge the problem but their conclusion is that this is a something on Samsung's end rather than theirs as the app functions just fine on the other two TVs (LGs) in the house and coneccted to the  same network.

[NX-74205]

Why has my thread been merged with an old one?  THIS IS NOT A SOLUTION.

If you'd have even bothered to read my post about My5 before merging it into this one then you'd know that I've tried this and it DOESN'T WORK.   Rather than mucking about and using what little bit of 'power' you have as a moderator, how about offering some advice other than the standard cut 'n' paste rubbish that DOESN'T WORK.

[TessM]

This is clearly not how we would like you to feel @NX-74205 . I have read your entry and think that this might help which is why I have merged this. Have you tried the steps listed on the My5 help page, found here: https://help.channel5.com/hc/en-gb/articles/360003804478-My5-not-working-properly-on-a-Samsung-TV ?