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Can't select photos for ambient mode

(Topic created on: 24-03-2019 10:28 AM)
73890 Views
BoatMarkus
First Poster
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Hi,

I recently purchased a Samsung 75 inch QLED with ambient mode (QE75Q6FN). Initially ambient mode worked, but now I cannot select pictures on my iPhone when using Samsung's app "Smart things". Control works and even settings for ambient mode, but when I click to "Select photos" I just get a spinner and am unable to see any photos.

 

Any ideas on what I should do in order to make this work?

 

I have already reset the TV fully, signed in and out of my Samsung account on both devices, deleted the account and created a new one, and tried connecting from another iOS device. Follow the issue with the ambient mode, I also had an issue where I could not access the App store on the TV (just a spinner), but that resolved following that I created a new Samsung account.

60 REPLIES 60
Fusilier
Explorer
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And now 013303. This is getting ridiculous!

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