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Can't download BBC Iplayer or ITV hub on Samsung Galaxy m31

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Observer

I have just purchased a galaxy m31 and have found I can't find BBC player or ITV hub on the app store, and when i search them through google web and tap the 'download our app' pop up, it says 'Your device isn't compatible with this version'. Is there anything that I can do to change this, the app description says I need Android 5 or above and I am using Android 10. I thought these were very common and accessible apps I am surprised I can't have them on this new phone. 

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Moderator
Moderator

@AlyceWhisker: Where did you purchase the M31 from, and where are you currently based? 

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Observer

I am based in the UK and bought the phone off the samsung website 

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Moderator
Moderator

@AlyceWhisker: Have you tried using the search function in the Google Play Store to manually search for the apps? 

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Observer

Yes, that is what I've done, on the google Play Store the apps don't even come up when i search for them, and when I go on the google web browser and click the 'download our apps' pop up, it loads to the app download page where it says 'Your device isn't compatible with this version'.

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Is it possible something to do with android version 🤔
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