17-05-2020 08:53 AM
Online form says model code QE65Q8CAM is incorrect. Also tried with a T on the end
17-05-2020 10:17 AM
Hey @MrsMoses! Can you confirm where you are located and where you purchased this TV from?
17-05-2020 10:57 AM - last edited 17-05-2020 02:53 PM
Located in [x] Tv was a replacement from my insurance company (in 2017) after the tv we had before was damaged, so didn't technically "buy" this one.
17-05-2020 11:40 AM
Are you using this link to book the repair? Can you send a picture of the label of the TV? The model and serial numbers are shown there.
17-05-2020 12:08 PM - last edited 17-05-2020 02:53 PM
Sticker on the back doesn't include serial number, only model. So taken serial number from from settings.
17-05-2020 12:08 PM
17-05-2020 01:20 PM - last edited 17-05-2020 03:00 PM
Can you try again with the full model code: QE65Q8CAMTXXU.