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Burning smell from TV - Samsung TV's just combust into flames?!

(Topic created on: 23-05-2023 10:49 PM)
1306 Views
Huda Idrees
First Poster
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I have a 65" Ultra UHD Samsung Smart TV that is a few years old. Over the weekend, I was watching TV and heard a loud pop and sparks behind my television and a burning smell.

 

Going through this forum, I see this is a pattern. Samsung TVs are not safe for consumers. I am apalled at their lack of customer service. At the call centre, the audio is warped, you can't hear anything the rep is saying. They take forever on the phone to type stuff into a computer only to tell you there's nothing they can do. It's atrocious. I will not be buying a Samsung product ever again.

8 REPLIES 8
JAMES4578
Samsung Members Star ★★
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Hi @Huda Idrees  i assume you are no longer using the Tv,ensure that it is completely disconnected. It would be best to send a private Message to @Sam_UK  to establish your options and one of the Moderators will respond.

If you are unsure how to do this this thread explains it https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


DannyT
Moderator
Moderator
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Hey there, @Huda Idrees

Sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...


Welcome to the Community!

Members_tPqeXmM
First Poster
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I've just had the same. Scary experience 

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ChrisP88
Moderator
Moderator
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@Members_tPqeXmM , If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 


 

NSeeger
Student
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I just had the same thing happen to me it was already night time and all The screen goes black and all i see is a big like candle flame behind the tv. Luckily it just did a huge zap sound like a cartoon and stopped. So scary! 

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AsadM
Moderator
Moderator
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Hi @NSeeger, if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

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Qk1
First Poster
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I have the same issue got the Samsung tv from curry’s it’s qled 2022 75 inch the tv told Could of Burn my house 

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DannyT
Moderator
Moderator
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Hey there @Qk1. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 


Welcome to the Community!

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