Burning smell from Frame tv

[Burningsmellhelp]

Hey, my one connect box made a pop sound and smoke started coming out! 

I sent a message to Samsung and didn’t hear back. 

any thoughts?

[SereneH]

Hey, @Burningsmellhelp We take matters like this very seriously. Can you PM Sam_UK , so we can look into this for you? 

[Burningsmellhelp]

A few days ago. It was sent and the screen said it was confirmed but there wasn’t an auto email to my email to confirm… which made me think it didn’t go through. Odd experience as all companies big and small have auto emails to confirm to put the customer at ease and not prematurely reaching out. 
based on a fire hazard, I felt 3 days with no response was too long. 

[Burningsmellhelp]

Thank you. I just sent a message to @Sam_UK 

fingers crossed