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Original topic:

Burning smell almost chlorine smell from Samsung TV

(Topic created on: 01-03-2021 02:12 AM)
Jdawg7
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We purchased a Samsung tv from Best Buy at the end of 2015. It has had off and on smells the entire life of it. The past month, it has given off a very strong smell of burnt plastic and it almost smells like chlorine from a pool at times. Has anyone else experienced this and if so, how can I fix this?  It’s a 40 inch, details in photo below.  Thank you!

655BACE5-A676-4446-B057-2E4EBE97D00A.jpeg

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5 REPLIES 5
Pugs1957
Superuser I
Superuser I
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It's impossible do diagnose over a forum. For your own safety, get a professional to look at it.
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TessM
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Good morning @Jdawg7 ,

Samsung takes these matters very seriously and will do the best we can to assist you in this situation. I can see that your TV model is from outside the UK/EU (where we are based), however, we can pass your details to our team in your region internally. Can you please send us a message from here: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 with your details? 

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rabbitdog
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Yes.  I've had the problem on Samsung and other TV's.  The smell tends to build up in the house over a a few days until it begins to  irritate my eyes and give me a head ache.  If I turn off the TV (I mean pull the pluge) the odor will slowly disappear over a few days. 

I searched for the source of the smell for like several years, blaming the HVAC system, looking for mold, the dish washer, every possible source.  I am 100 percent positive it is the TV’s.  Several years ago I tried getting the issue resolved with Samsung.  It was a waste of time.  They might send someone out to look at it, but they find nothing wrong with it.  I believe the manufacturers know what causes the problem but since it affects only a small percent of the people, they do nothing about it.  It is probably one of the plastics used in the TV off-gassing.  If the company is reading this:  I would be willing to pay extra for a TV that does not give of the fumes.   

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SaudA
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Hi @rabbitdog, we do take these cases very seriously. Has an engineer already come out and inspected the TV?

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rabbitdog
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They sent someone out.  He took the TV apart and looked at the inside.  Put it back together.  Said there was nothing wrong.  I have since given the TV.

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