03-02-2021 02:16 AM in
We purchased a Samsung tv from Best Buy at the end of 2015. It has had off and on smells the entire life of it. The past month, it has given off a very strong smell of burnt plastic and it almost smells like chlorine from a pool at times. Has anyone else experienced this and if so, how can I fix this? It’s a 40 inch, details in photo below. Thank you!
03-02-2021 09:22 AM - last edited 03-02-2021 09:26 AM
Good morning @Jdawg7 ,
Samsung takes these matters very seriously and will do the best we can to assist you in this situation. I can see that your TV model is from outside the UK/EU (where we are based), however, we can pass your details to our team in your region internally. Can you please send us a message from here: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 with your details?
01-03-2021 01:12 AM in
Yes. I've had the problem on Samsung and other TV's. The smell tends to build up in the house over a a few days until it begins to irritate my eyes and give me a head ache. If I turn off the TV (I mean pull the pluge) the odor will slowly disappear over a few days.
I searched for the source of the smell for like several years, blaming the HVAC system, looking for mold, the dish washer, every possible source. I am 100 percent positive it is the TV’s. Several years ago I tried getting the issue resolved with Samsung. It was a waste of time. They might send someone out to look at it, but they find nothing wrong with it. I believe the manufacturers know what causes the problem but since it affects only a small percent of the people, they do nothing about it. It is probably one of the plastics used in the TV off-gassing. If the company is reading this: I would be willing to pay extra for a TV that does not give of the fumes.
11-03-2023 10:19 PM in
I have the same thing. Just bought a brand new 43 inch Samsung and ever since I have taken it out of the box. It just has this smell like burnt plastic. It’s not that nice.
12-03-2023 09:29 AM in
Hi @Vince Vonier, if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.