We purchased a Samsung tv from Best Buy at the end of 2015. It has had off and on smells the entire life of it. The past month, it has given off a very strong smell of burnt plastic and it almost smells like chlorine from a pool at times. Has anyone else experienced this and if so, how can I fix this? It’s a 40 inch, details in photo below. Thank you!
Good morning @Jdawg7 ,
Samsung takes these matters very seriously and will do the best we can to assist you in this situation. I can see that your TV model is from outside the UK/EU (where we are based), however, we can pass your details to our team in your region internally. Can you please send us a message from here: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 with your details?
Yes. I've had the problem on Samsung and other TV's. The smell tends to build up in the house over a a few days until it begins to irritate my eyes and give me a head ache. If I turn off the TV (I mean pull the pluge) the odor will slowly disappear over a few days.
I searched for the source of the smell for like several years, blaming the HVAC system, looking for mold, the dish washer, every possible source. I am 100 percent positive it is the TV’s. Several years ago I tried getting the issue resolved with Samsung. It was a waste of time. They might send someone out to look at it, but they find nothing wrong with it. I believe the manufacturers know what causes the problem but since it affects only a small percent of the people, they do nothing about it. It is probably one of the plastics used in the TV off-gassing. If the company is reading this: I would be willing to pay extra for a TV that does not give of the fumes.