As above, I've had my TV for a couple of months now but it's recently started buffering when watching catch-up TV and when watching films stored on my home network. Tonight, it got so bad that it became unwatchable.
My other Samsung TVs are able to stream without any issue whatsoever, even being further away from the router. They also work in the location of the new TV so it's not a WiFi or broadband issue.
I've also noticed that the TV doesn't receive BBC News HD, whereas the other TVs in my house do.
Less than impressed with this TV. Any suggestions for how to fix this would be gratefully received. Thanks.
@CarlH Thanks for the reply. The software version is 1356.0 and it says it's the latest version when I tried to update it. The other TVs (all Sumsungs and further from the route) are downloading at around 25Mb. This TV is at 1.5Mb and sometimes failed to reach even 1Mb.
I've changed the channel on the router which has improved things but it's still low compared to the other TVs (around 9Mb on the last check). At least it's now able to stream but there's clearly a problem somewhere.
Right, can you restart the TV? Unplug your TV from the wall socket > Wait 30 seconds, then plug your TV back in > Using your remote, turn your TV on. Has this started to happen all of a sudden or it has going on for some time? Can you connect the TV to your mobile device or tablet via HotSpot and check if the same issue occurs?
If the situation has improved, even a little while using the HotSpot, it may be a temporary issue. I would recommend monitoring the TV connection for the next few days and if the issue persists, you can get in touch with the TV/AV specialists via Live Chat for more technical support .