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Original topic:

Buffering on catch-up apps and home network - UE43RU7100

(Topic created on: 12-05-2020 01:04 AM)
davemk
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As above, I've had my TV for a couple of months now but it's recently started buffering when watching catch-up TV and when watching films stored on my home network. Tonight, it got so bad that it became unwatchable. 

 

My other Samsung TVs are able  to stream without any issue whatsoever, even being further away from the router. They also work in the location of the new TV so it's not a WiFi or broadband issue.

 

I've also noticed that the TV doesn't receive BBC News HD, whereas the other TVs in my house do. 

 

Less than impressed with this TV. Any suggestions for how to fix this would be gratefully received. Thanks.

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9 REPLIES 9
CarlH
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Hi @davemk. Can you confirm the software version your TV is currently running? This can be found in Settings > Support > About This TV > Software information. 

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davemk
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@CarlH  Thanks for the reply. The software version is 1356.0 and it says it's the latest version when I tried to update it. The other TVs (all Sumsungs and further from the route) are downloading at around 25Mb. This TV is at 1.5Mb and sometimes failed to reach even 1Mb. 

 

I've changed the channel on the router which has improved things but it's still low compared to the other TVs  (around 9Mb on the last check). At least it's now able to stream but there's clearly a problem somewhere.

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CarlH
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Thanks, @davemk. Are you connecting wirelessy or using an ethernet cable? 

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davemk
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Wirelessly (for all TVs in the house).

Another worthwhile thing to mention is that this isn't an issue of all TVs trying stream at the same time either; last night, the only thing connected using the internet was this problematic TV and it just buffered to the point of being unwatchable.
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CarloL
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Right, can you restart the TV? Unplug your TV from the wall socket > Wait 30 seconds, then plug your TV back in > Using your remote, turn your TV on. Has this started to happen all of a sudden or it has going on for some time? Can you connect the TV to your mobile device or tablet via HotSpot and check if the same issue occurs? 

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davemk
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Thanks. I've done that. Hotspotting to my phone's 4G has resulted in a far better download speed 15Mb, which is the same as my phone records.

After unplugging the TV and running the above trial, I connected back up to the WiFi and it's still not giving the expected results, but better than this morning - 12Mb Vs 1.5Mb.

I guess this is pointing to an issue between the compatibility between the Sky router and the TV?
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davemk
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I've just done another test (not sure it's helpful or not). I did the HotSpot connection from my phone but using the house WiFi and ran a speedtest on the phone and the TV running via Hotspot.

The phone recorded 43Mb. The TV was 15Mb.
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CarloL
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If the situation has improved, even a little while using the HotSpot, it may be a temporary issue. I would recommend monitoring the TV connection for the next few days and if the issue persists, you can get in touch with the TV/AV specialists via Live Chat for more technical support :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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davemk
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Ok. I'll monitor it and see how it goes.

Thanks for the advice and suggestions; it's appreciated 👍.