BU8000 series TV - Remote Question

[tonylon]

Have just purchased a 43" BU8000 series (2022 model) TV for my parents (UK Spec)

Model Ref: UE43BU8000KXXU

It comes with 2 remotes.

Can anyone tell me how to get the Guide (where the listings for Terrestrial TV are displayed) on the larger remote (ie the one with the numeric key pad which is the one they want to use).

On previous models there was a shortcut for Guide but this now seems to have been replaced by a shortcut button to another streaming service (Disney).
The Guide is accessible for a button press on the channel selection toggle button on the "Smart Remote" but seems a somewhat retrograde step to remove the functionality on the larger remote and thus force you to use both.

[Drg]

Hi Mine is the same ; BN59-01315N   

try pressing it once for the 1 hour version, then press and hold down . see if it changes after a second or two.

[Drg]

Mine is: BN59-01315N as well.  once you have pressed the CH LIST button try pressing again or holding down for an extra second or two

[tonylon]

Samsung have now sent me a replacement remote control.
The original was a BN59-01315N (and no -  the CH LIST "long press didn't seem to bring up the Guide) and the replacement is an older BN59-01315M which has a separate GUIDE button - hooray!! (Lose the Disney+ button but hey-ho)

[Drg]

Glad you have a resolution.  I wonder why Samsung didn't offer me a replacement remote !

[Rfollett]

can I please ask what process you went through to get replacement remote? Call or email?

[Geeps]

I'm also experiencing this problem.
How did you complain? Through what portal?
Cheers in advance

[Davetech]

5 hours online chat to Samsung UK.

[tonylon]

Maybe I just hit lucky  but I managed to get a result after only 20 mins waiting for an operator and then about another 20 mins "chatting" to a real person. The offer of a replacement remote was made  right at the end of the exchange