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Original topic:

Broken TV - Do Samsung TV's only last 3 years?

(Topic created on: 19-06-2020 06:30 PM)
TVuser
Apprentice
Options
TV

Hi all,

 

I have many tv's and they have lasted between 20 and 30 years + 

 

My Samsung has lasted for three years. Is this normal? I've called support and they have said tuff luck. I just find this one expensive disposable product. If that's the case that's £200 a year, ouch.

 

Anyone else had the same experience? 

 

 

36 REPLIES 36
Cliff7474
Journeyman
Options
TV

Did they give a reason for how it has gone? If its a manufacturing fault go back to the retailer ie the shop you purchase it from they have an obligation to try a repair, replacement or refund or at very least a partial. Its consumer law that electronic goods should last up to 6 years (5 years for Scotland) if the shop refuses to help just go to the consumer ombudsman.

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g0akc
Pioneer
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TV

Unfortunately the retailer no longer exists. I understand UK consumer law. Samsung did repair the TV a year ago (replaced power supplies) when it was giving off RFI (affecting my ***** radio) and in breach of the EMC limits, though that was only after a drawn out discussion with head office.  I’ve reached out to Samsung again.  I don’t consider it’s reasonable for a £2500 TV to last less than 3 years.  Can’t even pay for it to be fixed. The connections onto the layers of the screen have gone.  Issue known to Samsung apparently. No spare parts available. We heard there was legislation that spares had to remain available for at least 10 years or whatever, but Samsung don’t stock. Even had to pay £69 call out charge for only official service agent in area to come and then tell us this.  Imagine you bought a new car but scrapped at 3 years.  We’re gutted.

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g0akc
Pioneer
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TV

What’s more we can’t afford or justify replacing the TV.  We’re retired on a modest pension.  We’re going to have to cancel our TV subscriptions.  No point when we only have a small non smart TV or cheap tablet. No more UHD or sports on the big screen for us.  It’s gone!  It was good while it lasted I guess.  This is due to Samsung’s poor and unacceptable reliability.

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g0akc
Pioneer
Options
TV

Samsung has now come up with a solution for us and gone above and beyond - I won’t go into details but I’m pleased with their service.

Strat
Student
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TV

I'm very pleased you have a solution to your satisfaction @g0akc.

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Your tvs are poor
First Poster
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TV

My tv lasted 18 months 55" Crystal led TV 

Appalling I've thrown it in the skip and will never buy another Samsung TV again £700 fir 18 months it's embarrassing to say the least

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Cliff7474
Journeyman
Options
TV

Thats a bit silly if its a manufacturing fault then the shop you purchased it from are by law required to fix it free of charge 

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