Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Brand new tv won’t connect to wireless but will hotspot

(Topic created on: 27-06-2020 07:38 PM)
Fionaanne14
First Poster
Options
TV

Hello

 

Really need some help....

 

Bought a brand new samsung today and it won't connect to wireless but will connect to hotspot

 

Any steps to resolve?

 

Thanks 

0 Likes
1 REPLY 1
AndrewL
Moderator
Moderator
Options
TV
@Fionaanne14: Please can you confirm the model number of your TV, located on the sticker on the back of the device, or in Menu > Support > Contact Samsung? In the meantime, try resetting your router by unplugging it at the wall for 30 seconds, then plug it back in and proceed with the connection again. Are you getting any error messages when the TV fails to connect?
0 Likes