I've just switched from a 49 MU7000 to a 55 Q9FN and was giddy with excitement about finally owning a top end TV.
Unfortunately, I've either received a dud or there's an inherent problem with the tech; for HDR (and even SDR content), the screen goes /incredibly/ dark during dark scenes. We aren't talking perfect QLED blacks here; all detail is lost, UNLESS I leave a white menu screen up.
As you can see from the photos. Annoyingly, I'm also using an S9 to take the photos so it does a better job of amplifying the incoming light, but believe me when I say it's even worse than the TV is showing. I would estimate that the unlit picture is displaying at <10 nits.
I ascribed this to either a problem with local dimming or eco mode, but modifying both of those settings made no difference. It's making using the tv for anything other than bright content unusable, and I didn't honestly expect a £3000 TV to be notably worse than a £700 TV.
P.S: Why have Samsung removed the ability to change audio languages when playing from a USB source? All of my movies are playing in Italian or Portuguese with no way to change it.
I believe the only way to make a company listen to its customers is by making a noticeable difference in its revenue by not buing its products. That is, most probably most of us won't buy another Samsung TV (some may even return their current set if they can) and let people we know, know about it.
They will start listening to customer feedback at some point..
That is why after even a Q900R 8K TV which got sent back due yet again recording issues and the screen had lines all over it when I switched it on after a 3 weeks. Went for the LG C8 and now I can see why it got best telly of 2018, and even better it sends through Dolby Atmos to my AV Receiver from Netflix. I had a q9f which was dull with Netflix HDR, but C8 is not. I funny as Netflix uses Dolby Vision and when it kicks the light goes up to 50 instead of 100 with HDR 10 but it still looks just as bright. Very impressed.
The burn in, and the fact I have kids who can potentially leave it paused for an hour, is why I had to discount OLED. I might consider it when the Q9FN has had its run.. give it 10 years ;)
I'm 95% happy with the Q9FN now that I've found settings that work for me for most content. Yes, there are issues here and there & in certain scenes, but overall for me it's pretty decent.
It's a shame, I think Samsung could make it awesome by fixing the issues in software.
@endpoint101 do you watch sports? Have you noticed any DSE? For me screen uniformity (and DSE as a result) is currently the no1 issue.
I don't watch sports at all. I have seen a bit of DSE on light scenes in some shows/films, but it hasn't bothred me much. Maybe I'm used to it from the 10yr old Samsung the Q9FN replaced ;)
On my screen I don't seem to have much DSE and I don't watch sports. My main concern is the Local Dimming issue, which maybe affects me more than you I guess because I'm not a native english speaker (hence I activate the subtitles as an help for when I don't understand what is being said) and they wreck havoc on the contrast.
Same here @PepitoMucho .English is not my first language and thus I prefer having subtitles on most of the time and I experience the issue, especially in certain tv shows on Netflix. So to sum up my experience with the Q9FN thus far:
TV Shows: 8/10 (due to the local dimming issue)
Sports: 6/10 (DSE is quite noticeable)
So a TV with an average rating of 7.83 for my usage for which I paid around 3.5K EUR is simply not good enough.
if the price was around the 1.5k mark then I'd be kind of OK with those issues, but I paid a premium price to not have them.
I think you're being generous with the 8/10 rating for TV shows.
I wasn't disturbed with my previous TV (a Sony 8505 that belonged to my roomate - he left with it...). The blacks weren't as deep but at least the contrast wasn't yo-yoing like a madman.
6/10 at best.
Spotted a new issue the other night to do with how the FALD has issues in certain situations.. logged it here in a new thread; https://eu.community.samsung.com/t5/TV-Audio-Video/Downside-of-FALD-on-the-new-Q9FN-TVs/m-p/795682#M...