Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Brand new 55 Q9FN, terrible panel quality

(Topic created on: 06-04-2019 05:00 PM)
2327 Views
DarkKnight90UK
Apprentice
Options

Hi, 

 

I've just switched from a 49 MU7000 to a 55 Q9FN and was giddy with excitement about finally owning a top end TV. 

 

Unfortunately, I've either received a dud or there's an inherent problem with the tech; for HDR (and even SDR content), the screen goes /incredibly/ dark during dark scenes. We aren't talking perfect QLED blacks here; all detail is lost, UNLESS I leave a white menu screen up. 20180627_195814.jpg

 

20180627_195825.jpg

 As you can see from the photos. Annoyingly, I'm also using an S9 to take the photos so it does a better job of amplifying the incoming light, but believe me when I say it's even worse than the TV is showing. I would estimate that the unlit picture is displaying at <10 nits. 

 

I ascribed this to either a problem with local dimming or eco mode, but modifying both of those settings made no difference. It's making using the tv for anything other than bright content unusable, and I didn't honestly expect a £3000 TV to be notably worse than a £700 TV. 

 

Please advise. 

 

P.S: Why have Samsung removed the ability to change audio languages when playing from a USB source? All of my movies are playing in Italian or Portuguese with no way to change it. 

168 REPLIES 168
christizzz
First Poster
Options

Hello,

 

it doesnt only affect the QLED series. I  have the 55" NU8049 ( germany) and the pproblem is also present..( i noticed with Altered carbon).. so its definitely software and not panel.

davidxu
First Poster
Options

hi there,

just like to check whether a problem i'm having on my samsung 65qfn tv is normal or a hardware defect.

basically, when i turn on the tv, the bottom half of the screen come switches on first, however, the top half of the screen will remain black, and switchs on after a 2 - 3 sec delay.

issue can manifest when i turn on the tv, exiting from usb mode after watching a video on a usb, the issue is intermittent

Sometimes the whole screen will turn on fine when i switch on the tv.

 

firmware on tv is 1202. haven't changed any of the factory settings in the menu on the tv.

halfblackscreenhalfblackscreen

 

is it normal? should i contact samsung support to check?

thanks

 

 

0 Likes
karim_88
Journeyman
Options

I have the same issue. Seems to only occure when watchin videos through smart tv apps and having low brightness. This needs to be fixed as i'm not interested in cranking up the brightness when watching Netflix in a dark room. 

 

Im 100% sure its a software problem.  The problem doesn't occur when watching the same content through HDMI.

 

Ik also happens when I have the youtube app opened. The dark gray becomes black due to the local dimming. I will post pictures this evening. 

0 Likes
endpoint101
Navigator
Options

I've also seen it over HDMI with content played in Kodi (HDR and non-HDR) on a Fire TV Box. 

 

This is a video of the issue seen though the Netflix app on the TV & is what I submitted to Samsung in a support ticket.. still waiting on a response from their product specialist.

 

https://www.youtube.com/watch?v=9ri6gGth3Xw

0 Likes
haltedconfusion
Student
Options

If you haven't already, report the issue in a case to Samsung. I've talked to several agents who hadn't seen the issue before, so it's important that they understand this is a common issue and needs to be fixed. The issue happens for me regardless of source (TV apps, streaming apps, or HDMI connections).

karim_88
Journeyman
Options

Probably i'm having another issue than the one mentioned in this topic?

 

So when i'm wathing sdr content in dark rooms the tv brightness is set low (1 or 2). The problem that occurs is that the FALD has issues with handling local dimming in dark scenes or dark/grey menus. I just did a test and this happens when using the smart tv apps and also through HDMI. It only occurs when the brightness is set low (0, 1, 2 etc). Brightness above 5 no problems.

 

When I go to this screen in the youtube app, the led's on the right side of the screen turns of (see second picture). 

 

1.jpg2.jpg

 

Please also have a look at the video I made to see the led's turning off:
https://youtu.be/qwkH--9pmEs

 

It also happens when watching video's. In the example below it happens when the text fades out:

 

3.jpg4.jpg

0 Likes
S3tsu
First Poster
Options

Hi , have also a 65QFN and I am experiencing similar since the 1202.3 firmware. Intermitently, when I turn on the TV on an HDMI source, I heard the sound of the Tizen interface but the screen remains black no matter what I do. To get back the picture I have to switch to ambiant mode or switch to TV plus. If i a restart the TV it works too. It’s my second panel with the same problem so I think it’s a software related issue... is anyone of you experiencing the same problem?

0 Likes
IanSmith
Apprentice
Options

Hello everyone 

I really wanted to make a new post but for some reason it simply won't allow me to post a new thread, sorry if this is hijacking the OP thread.

After having to return my LG OLED due to burn in I decided I should replace it with the Q9FN that was delivered yesterday.

After setting up the tv last night I was initially disappointed with the picture quality in comparison to my OLED but thought I would get used to the different display technology.

I have a virgin media V6 box connected to HDMI 1 and I'm relatively happy with the image quality, that was until I paused live tv or after rewinding the tv show.

After pausing or rewinding the picture completely brakes up and freezes and stutters, no matter how long you leave the screen to try and sort out the picture it remains broken up and stuttering, the sound is also completely missing while the image is broken.

As soon as I restore the show to its live broadcast state the picture is returned to normal.

I have never had a issue with any of the other tv's that have been connected to the TiVo V6 box.

I have a couple of videos recording this issue, and can post photos if it would help.

Has anyone came across this issue before?

Should I be looking at having the tv replaced?

Any help your able to offer would be very welcome.

 

0 Likes
endpoint101
Navigator
Options

That's really weird, I'm not sure how the TV could be the problem, but maybe it's something in the HDMI signal (or an issue with the cable).. but really, all the TV is doing is relaying what the box is doing. Maybe try a different HDMI socket.

 

BTW, the potential burn-in issue with OLED is why I didn't buy an LG, especially with kids leaving it on Netflix menu screens :winking-face:

0 Likes
paul1277
Black Belt 
Options

@endpoint101 wrote:

That's really weird, I'm not sure how the TV could be the problem, but maybe it's something in the HDMI signal (or an issue with the cable).. but really, all the TV is doing is relaying what the box is doing. Maybe try a different HDMI socket.

 

BTW, the potential burn-in issue with OLED is why I didn't buy an LG, especially with kids leaving it on Netflix menu screens :winking-face:


I had a ks9500 very good,  but shocking support with BBC iPlayer 4 k and hlg,  and the smart things dongle not oven to owners as promised,  and recording issue's.  Got exchanged for the q9f which was awful,  so dull especially in HDR,  and so blooming.  Tried 8 K q9r which was bright,  but to luminous,  just did not look right.  In fact my son said it was not nice to watch. 

With the continued problems with scheduled recording,  which all tellys failed to do,  and then dropping DTS support,  and poor customer service I tried the LG65C8. 

What a lovely tv. Everything works. The magic remote is brilliant,  Netflix with Atmos sound via ARC to my Denon arc. It is very responsive and no I do not work for lg. And the picture?  It just looks good,  no it is not as bright as the Samsung but I don't think that us a bad thing.  For normal sdr  in a bright room no problem.  

Paul

0 Likes