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Brand new £1000 tv has mark on pixels

(Topic created on: 30-12-2019 11:07 PM)
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OMGste
Student
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20191230_230105.jpg

 

Any idea what's causing this? Its brand new and handled with every care taken. Literally so devastated. Now I've seen it I cant in see it. Pictures provided. 20191230_230023.jpg

 

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DannyT
Moderator
Moderator
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Hi there, @OMGste.

 

Sorry to hear about this. Could we just first grab the model code of your TV? Does this appear on all sources? 


Welcome to the Community!

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OMGste
Student
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Hi, it's a Q80R and yes all the time. 

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DannyT
Moderator
Moderator
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Thanks for that. Could you try a quick Picture Test? Head to Settings > Support > Self Diagnosis > Picture Test, and let us know if the dead pixels appear there too.

If they do, we'd need to get this inspected by one of our engineers. (Or we'd advise contacting your retailer if this is a fairly new purchase).

You can contact our engineers by giving them a call on 0333 000 0333.

Welcome to the Community!

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