26-09-2022 02:54 AM
I have a UN78HU9000FXZA Curved TV. It is connected through One Connect box. It is out of Warranty. I am experiencing display issue where the display had a permanent blue bar on the right side of the display See pictures below. The issue is not present when there is a static photo. Otherwise there horizonal lines across the display. I have reset the TV through Support/Settings but the problem persists. I am wondering if the issue is in the One Connect box or the TV display. Any help will be appreciated.
26-09-2022 04:50 PM
Hi @MNGUL check the connections to see if any issue there. Best to do a picture Test ,If you go to Settings-Support Self Diagnosis-Picture Test . if errors are reported need to get in touch with Samsung support but may depend on costs involved if needed a repair, know this is a 2014 model. I suspect that it is more likely to be a display issue. Some information here https://www.samsung.com/uk/support/tv-audio-video/how-do-i-run-a-picture-test-self-diagnosis-on-my-t...
this is a uk link and you have a us model , us support site is here https://www.samsung.com/us/support/
This is the European communities and you would not be able to receive specialised support, us site is here https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.