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Bluetooth reconnecting issue

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Apprentice

I connected my Beats Studio3 with bluetooth on the QE55Q70T (2020), all works fine first time when paired. When I switch off the headphone sound goed back to TV loudspeaker, when I switch on headphone again, TV asks to reconnect device,  so after accepting , sound TV switches and pairing to headphone is established , but no sound comes ...all look fine connected. Always need to delete device and pair again, but it works only during the initial pairing. Anyone same issue ? 

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Apprentice

I am answering my own question...It's a bug in he software...When you reconnect the popup screen shows connect or cancel,  I always clicked reconnect, but you have to click the cancel option...very strange...something for the samung moderator...

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Apprentice

I am answering my own question...It's a bug in he software...When you reconnect the popup screen shows connect or cancel,  I always clicked reconnect, but you have to click the cancel option...very strange...something for the samung moderator...

View solution in original post

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Hi @Pliekens , 

 

What's the full software version on your QE55Q70T? Settings > Support > About This TV.

 

And any other weird Bluetooth issues you've noticed - or does this just happen with the Beats?


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Software T-NKMDEUC-1302.4, B0052200/B60202, BT-S

No other bluetoth issue

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Cheers! I've let our TV/AV team know about this one. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:


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@Pliekens, My colleague didn't encounter the same issue when they tried it on their UK version of this TV, but they did have an updated software version of 1304.0 on the TV. Although they didn't reckon that there was any changes in relation to the Bluetooth in the later firmware, it might be worth trying that out. 

 

I'm guessing that you're based in Belgium (if not then let us know). If so, I've checked, and that software version is available to download and install via USB from that model's website Support page here: https://www.samsung.com/be/support/model/QE55Q70TALXXN/

 

If that doesn't work, then might be worth checking out if there are any updates for the headphones too. 


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Apprentice

I am indeed based in Belgium, difficult to install USB on the TV as it very flat mount...and difficult to reach USB port.

I will wait for the update when it's available on-line via the network connection, no worries to press cancel for now.

We do have also a QE55Q60 series of 2019 and there it works well with the beats headphone.

 

 

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No worries. Let us know how it goes after the update. 🙂


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