Bluetooth distortion

[ErickOdinson]

Hi everyone, everytime that I am using my Bluetooth headphones on my Samsung TV RU7400, randomly for 2 -4 seconds there is a distorted sound as if out of Bluetooth coverage range. But this is not the case, I am literally in front of the TV.

- already tried turning off Anynet option.

- unlink and link the Bluetooth headphones.

- restarting the TV.

- tried with 3 different Bluetooth headphones and the issue is the same.

- Latest firmware installed on both devices.

TV model: RU7400 55"

Any solution will be appreciated, thanks.

[Ventor]

@ErickOdinson Hello, it is very likely that you have interference from an electrical device at home.

Try as a last option Reset Smart hub and reconfigure.

[ErickOdinson]

I also use Bluetooth headphones connect to my phone and I don't have this issue.

However, I checked any electric device at home that could be creating an interference and the problem on the TV persist.

I also rested the Smart hub with no success 

[RadioSteve]

I have exactly the same problem with my new QN85. Samsung Earbuds Live work perfecly with my Samsung smartphone and my laptop but not with the TV. I tried also other earbuds. Did the same measures as ErickOdinson for no avail.

[Ron823]

I had the same problem, which is how I ended up here.  If you look at the TV's eManual, it even says that when it doesn't work to use a wired headset.  It's ridiculous.  The only solution is to download the streaming app to your DVD/BluRay player or video game console.  If you don't have either of those, then you're pretty much screwed.  But I did that with HBO+ using my XBox and the stuttering stopped completely.

[roberto73ge]

I have the same Issue with my ru7450.   I have galaxy buds live and galaxy buds 2 pro. Same Issue only with my samsung tv. My buds works good with any smartphone and also with my lg tv.