Blue and black spots

bensoiree · ‎12-10-2018

Hi.

Please see a picture of my screen. Can anything be done for the blue and black spots that have appeared recently? Can this be fixed without having to repair it?

Thanks

TracyR · ‎13-10-2018

Hey @bensoiree

Can you let me know the model number of your TV? Also do a picture test:

Settings/menu > Support > Self Diagnosis > Picture Test

Can you see the spots during the test?

Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge

bensoiree · ‎15-10-2018

MasukaH · ‎16-10-2018

Hey @bensoiree

As these spots appear on the test, this means it is a hardware issue which would need an engineer's inspection. If you have had your TV for more than 12 months I'd recommend contacting a Support Centre using this link here.

If it is still within the warranty period just give our Audio Visual specialists a call on 0330 727 7864 for further support. Hope this helps!