24-08-2020 11:03 PM
I recently bought a Samsung (QE75Q60TAUXXC) and smart view does not seem to work for some reason. The audio works fine but the screen just turns black on the TV for some reason. If anyone know how to fix this any help would be appreciated.
26-08-2020 05:52 PM
27-08-2020 10:35 PM
I bought the same tv back in June and have had the exact same issue... I've talked to numerous reps and no one has been helpful.
27-08-2020 10:37 PM
I updated the software on the TV and Phone and it solved the issue.
27-08-2020 10:40 PM
What software version of the tv and phone are you on? Both of mine are saying there is no update... 😞
27-08-2020 11:26 PM
G960FXXS7CSK4/G960FCKH7CSJ1/G960FFXS7CSJ3 (Phone)
1304 (TV)
27-08-2020 11:27 PM
Thank you!!
27-08-2020 11:28 PM
No worries man, hope u get it sorted out👍👍