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Original topic:

Black screen on tv - unresponsive

(Topic created on: 05-04-2021 02:54 PM)
BM2
Apprentice
Options
TV

When my tv turns on the smart tv logo comes up and then disappears. The screen goes black and I’m unable to get it to respond to the remote (other than power off) or controls on the TV. There are no other items connected to the TV - they’ve all been disconnected. Disconnected it from power for at least 30 minutes and tried again. No difference. Any ideas? Model is T32E390SX. 

10 REPLIES 10
Bobbsy
First Poster
Options
TV
try pressing little tv button on remote
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Solution
Aklima
Troubleshooter
Options
TV
Hi,
You will need to replace the TV.

View solution in context

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MrRichB
First Poster
Options
TV
Helpful
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AndrewL
Moderator
Moderator
Options
TV

@BM2: If you press the Volume Up/Down buttons on the remote, does anything show up on screen? If not, and if the issue has persisted following a power cycle, then I recommend reaching out to or Help Desk via the link below, where an advisor will be able to look into this, and arrange any necessary repairs. 

https://www.samsung.com/uk/support/contact/

Alternatively, please follow the link below, select 'TV & AV > Television' and enter your post code to find details of your nearest authorised Support Centre, who you can contact directly for further assistance. 

https://www.samsung.com/uk/support/service-centre/

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antikythera
Hotshot
Options
TV
try downloading the latest firmware from the website and save to a USB stick. plug that stick into the TV and see if it is read when you turn the TV on. it may recover the TV if the firmware on it already is not loading properly. it depends just how corrupt it is
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Pluto777
First Poster
Options
TV

Same problem here with 8K Qled 65 inch, screen turns black, also menu goes black... suggestion to update latest firmware is not a very smart suggestion as you cannot do anything with a black screen (??)

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BM2
Apprentice
Options
TV

Took the TV to a repairer to find out that the screen needed to be replaced - it's just as cheap to buy a new TV. Disappointed for the TV to have such a short life, especially in usage terms.

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BM2
Apprentice
Options
TV

Hope you find an alternative to replacing the TV like I had to.

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Aklima
Troubleshooter
Options
TV
Hi,
U will need to replace ur TV.
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