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Original topic:

Black Screen - Firestick 4K

(Topic created on: 25-06-2020 08:37 PM)
First Poster

I have UE50RU7400 TV that I bought 2 months ago. I bought a new 4K Firestick and all was OK until a couple of weeks later. The same problem persists where the spinning circle appears, the Firestick logo then appears for a few seconds and then the screen goes blank. I tried the stick in different port with tried the supplied lead and  direct into the port. I have also tried different USB port and plugged into AC with the supplied plug and lead.


I first thought this was the stick, but I'm now on my 3rd one from Amazon. I started rebooting the stick and also pulling out the stick from the TV, which is inconvenient as the TV is on the wall. 

Now I do t get beyond the initial logo and black screen. I take the stick out, go upstairs to my old TV and the stick works fine. The menu is very clunky and laggy when this problem is going on.


Thete has to be a problem with the TV.