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Bizarre Issue with Samsung TV (QE50Q60TAU)

(Topic created on: 19-04-2024 08:28 AM)
199 Views
Tobi1999
Apprentice
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Hello,

I hope that if you’re reading this you can help me fix my TV.

Last week I was casually playing on my Playstation, and randomly my screen froze, most of it went black/green and then it turned off and on again. I have tried to restart it, it worked fine for about 3 minutes but then the issue started happening again.

I have tried to message the technical support but I haven’t heard back from them since this issue happened. I have attached a photo and a video to better explain the issue. 

I hope that someone can find a solution to this bizarre issue.

981A00BE-18F8-4AC0-A000-9B00772CB871.jpeg

 

66 REPLIES 66
Pedro212
First Poster
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Exact same issue. 2 months after the 3 years warranty. Hopefully they will raise the warranties until 10 years so they will start doing quality stuff. A TV for only 3 years it's unacceptable. Needless to say... NO MORE SAMSUNG for me. 

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Sydney62
Apprentice
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I have the same issue with this exact tv. I am wondering how you got on taking your problem to trading standards? I have just initiated proceedings with the CCPC (Competition and Consumer Protection Commission Ireland). I have had lots of communication with Samsung but they stated that “there is no known or inherent fault with this model”

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katie K
Apprentice
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Hi there, 

EXACT SAME issue

no warrantee this is a disgrace on a €700 tv after 2.5 years!

Sydney62
Apprentice
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I have begun proceedings with CCPC and I suggest anyone with the same issue should do the same- this is much more than a few tv’s breaking down and this should be highlighted 

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Members_VtA0AIb
First Poster
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Hi, exactly the same issue, playing on my PlayStation and 2/3 of the screen went black/green and became unresponsive.  Model QE50Q65TAUXXU

 Bought it in October 2021 and its died - I really expected it to last longer than this. Support have basically said its a repair or 15% off a new TV - which i cannot afford atm. Reading so many other people with the same problem (outside of this thread too) I'm really surprised Samsung aren't offering some kind of repair service for this. Its not a great selling point for their TV's, I know things can go wrong but this is too many to be considered a coincidence 

20240515_173037.jpg

Sydney62
Apprentice
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Totally agree. I have contacted Samsung many times but to no avail- they assure me it’s not a general fault.

I won’t give up mind and I suggest you send an email to

******* 

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Johnuk75
First Poster
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Exactly the same issue. TV crashes with a weird graphic image. Sometimes the sound stops too sometimes it carries on. Then reboot then does it all again in a 30 seconds to 5 minutes.
Reading these comments and plenty of others on Samsung TVs. Ribbon tape failing software issues and led burnout. Nearly all after any warranty cover but even with light use. Certainly not replacing with another Samsung TV for sure.
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