Support

Open search

Bixby changing source on TV

Highlighted
Explorer

RU7400 Samsung TV

Bixby works great except when you change source to Virgin Media, Xbox, Blu Ray. Says 'service provider not set up, select yes OOBE'.

Everything works fine apart from that and it's annoying. Anyone help?

6 REPLIES 6
Highlighted
Moderator
Moderator

Hi @Joojooz. This message usually appears when setting up a connected device for the first time. Can you check which software version you're currently running? The latest version is 1335.0. You can find this in Support > Software Update. 

Highlighted

Yes 1335

Highlighted

Thanks. Does this issue occur when you power off your TV? 

Highlighted

No. Only if you want to change source. If you're watching virgin and ask Bixby to go to xboX, he says service provider not set up,  select OOBE. That applies to all three sources. 

same issue here.

my model: GQ55Q70RGTXZG

 

i think, there is something wrong with the last firmware update.

after updating to 1335.0 (OTA), bixby replies every time you switched from TV to PS4 "service provider is not set, open OOBE?" (or something else)

After replying the answer with "yes", bixby change the source correctly...

Highlighted

You could be right, I've just purchased mine so no new update. Let's hope someone reads this and they put it right on next update (won't hold my breath though!) 🤔

Top Liked Authors