Bezel impedes sensor

[R sanderson]

My frame tv sensor was working fine, then I installed the official bezel which severely  impacted performance. I called Samsung, did a video assessment, they confirmed it was all installed correctly, then told me my only option was to pay Samsung to send an official installer. Absolute jokers.

[Robin999]

Hi, and welcome to the community

In what aspect has the performance been impacted?

It's always worth double checking you have the correct bezel for your TV

https://www.samsung.com/us/support/answer/ANS00076771/

Are you based in the UK?

[R sanderson]

The motion sensor is far less sensitive. I basically have to walk up to the tv for it to see me and without the bezel it triggered when I entered the room. It’s the correct bezel installed correctly, I’ve even done a video call with Samsung support. 

it seems a known issue online and Samsung are simply choosing to ignore/deny it.