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Samsung UE49KU647ouxxu TV Hdmi 1 issue

Posted by 09-04-2017 12:58 PM in TV

the sound from the hdmi port 1 has stopped working again on my Samsung UE49KU647 TV, first time i called samsung support they reset the port but... View Post

14-04-2017 12:56 PM

Have you contacted our Support Services, @Bespoke-Paul? What do you have plugged int... View Post

Model UE52D5520R

Posted by 08-04-2017 10:04 PM in TV

My TV won't switch off even when touching the power buttom. TV plugged straight into wall & digital aerial cable connected direct to TV. ... View Post

14-04-2017 12:53 PM

Try unplugging your TV for a while and plugging it back in, @NickM. Does the TV work ... View Post

UE55JS8500 - Pointer use with Netflix

Posted by 05-04-2017 12:26 PM in TV

Hi all I have a UE55JS8500 which I really enjoy. I subscribe to Netflix and used to love the user interface where I could use the pointer on... View Post

14-04-2017 12:33 PM

Hey @Bally! Does the pointer on your remote work on other apps or is this a 'Netflix ... View Post

starting a part recorded programme

Posted by 14-03-2017 06:43 PM in TV

hi, I have a SUHD 55ks9000 TV. Its connected to freesat with a USB HDD as well. Programmes record which is great. But if I miss the... View Post

14-04-2017 12:09 PM

Hey @dinkybluebug! Programs can only be played after they has been successfully recor... View Post

samsung 55ku6400 screen problem

Posted by 10-04-2017 08:25 AM in TV

screen has like a circle of clear pixels im guessing its like a light bleed or something im not sure i have photos . its not massive but irritating... View Post

13-04-2017 09:32 PM

Thanks for updating, I'm glad it's sorted for you! :womanhappy: View Post

Television how to connect to internet

Posted by 11-04-2017 10:20 PM in TV

I have a new modem how do i connect tv to internet View Post

12-04-2017 10:34 AM

Hi there @Lol6, What model of TV do you have? Will you be using a wireless connection... View Post

Itv hub

Posted by 09-04-2017 11:26 AM in TV

Hi I have accidentally deleted my itv hub tile off my smart tv. Can anyone help me to reinstall it please. Thanks View Post

11-04-2017 01:30 PM

Hi @Gill2. Have you tried searching for it in the Smart Hub? View Post

UE40J6300 Startup: Default Input

Posted by 09-04-2017 10:42 AM in TV

My wife is dealing with the onset of dementia. She is no longer able to go thorugh the steps to change the input on the TV. Can I force it to... View Post

11-04-2017 01:26 PM

Hi @CharlieM. You may need to reset the TV. Go to Menu > Support > Self Diagnosis > R... View Post

Power on and off using Anynet+

Posted by 09-04-2017 01:50 PM in TV

Looking after my niece's house by mistake clicked on ITV Hd, now can't access anything else, please help View Post

09-04-2017 03:39 PM

Hi @Sallyallyab. Is there a satelite set-top box connected to the TV? And are... View Post

Display port problem

Posted by 03-04-2017 09:54 PM in TV

Hi About a year ago i bought a U28E590 4K monitor. after a few days when i turned it on it would just flash a black screen and the power light... View Post

08-04-2017 12:56 PM

Hey @Choccyshop. Have you tried a different cable and reset the Monitor? If these ste... View Post

Broadcasting/Edit Channel option gone since software upgrade?

Posted by 08-03-2017 12:08 AM in TV

I want to know why I can no longer do Broadcasting => Edit channels on my TV and sort the channels manually. I used to be able to before... View Post

07-04-2017 08:21 PM

Hi @Tootington. Apologies for the delay in getting back to you. Had it confirmed that... View Post

Firmware update

Posted by 07-04-2017 12:41 PM in TV

Internet connectivity issues on 49 inch curved Ultra HD. Is a firmware update available for this issue? View Post

07-04-2017 07:06 PM

Hi there @smilelessrainma. What's the model number of your TV and the current firmwar... View Post

Network on tv

Posted by 06-04-2017 04:00 AM in TV

Tv does not detect usb wifi dongle View Post

07-04-2017 07:02 PM

Hi @Tv2. What's the model number of your TV? And which Wi-Fi dongle are you trying to... View Post

55" JU6500 6 Series Curved UHD 4K Smart TV USB playback

Posted by 04-04-2017 11:32 PM in TV

Hi All Have been watching films etc from USB stick with no problems since I bought the TV 18 months ago but now although I can see the files... View Post

07-04-2017 07:00 PM

Hi there @modeno65 :smileyhappy: What's the current software version on your TV? Menu... View Post

tv black screen

Posted by 03-04-2017 09:04 PM in TV

my newish ku6100 tv now boots up with black screen , have to switch source on and hit ok button to clear it ? any ideas out there please ? View Post

07-04-2017 06:57 PM

Hi @ashlan. :smileyhappy: What's the current software version on the TV? Settings > S... View Post

Tv switching sources problem

Posted by 03-04-2017 02:01 PM in TV

Hello, I had my new TV delivered yesterday. I only use 1 input source (HDMI1) as I channel all my devices through an AV amplifier. While watching... View Post

03-04-2017 05:50 PM

Hi @batguano. What's the model code and software version of your TV? Go to Home > Set... View Post

All 4 freezes

Posted by 02-04-2017 11:06 PM in TV

Hi, is anyone else having problems using All 4. I get as far as the Hello screen but cannot proceed from there by clicking on the continue... View Post

03-04-2017 05:31 PM

Hi @AlanB. What's the model code of your TV? Is this just happening with the All 4 ap... View Post

55" ks9000

Posted by 28-03-2017 07:05 PM in TV

I have just bought a new curved 55 inch ks9000 tv...I need some guidence on best picture set up for general viewing. Any suggestions are... View Post

01-04-2017 04:43 PM

Hey @johnboy13! Follow these guidlines to get the most out of the picture settings on... View Post

UE49KS8000 Not remembering separate HDR settings.

Posted by 28-03-2017 09:40 PM in TV

Is it true that this model of TV (the European version that is) doesn't remember the separate settings you use when you switch between a HDR... View Post

31-03-2017 11:20 PM

Thank you for the Copy & Paste reply. Correction, Samsung's Game Mode seems to be designed... View Post

Bluetooth

Posted by 27-03-2017 03:56 PM in TV

I have a samsung tv ue48h6700. I am having problems trying to connect a non samsung tablet to a non samsung speaker, could the bluetooth which i... View Post

31-03-2017 03:45 PM

Hey @john1485. It's not possible to turn the TV's Bluetooth off. If you power the TV ... View Post

Samsung themes

Posted by 28-03-2017 10:42 PM in TV

Hi i am trying to purchase a theme from samsung themes but when I try to pay for it it is showing an error or saying payment in progress but never... View Post

31-03-2017 03:00 PM

Hey @Kc1, What product are you using and what software version is it running on? View Post

TV has no display (changed 'DIMM TYPE')

Posted by 15-01-2017 12:22 PM in TV

Hi there,My Samsung TV has been displaying a solarised/negative picture.In an attempt to resolve the issue I tried to check and change the DDR... View Post

30-03-2017 03:12 PM

Hi @RufusThomas. We'd suggest having a word with one of our Audio-Visual specialists ... View Post

UE55KS9000 problem with display

Posted by 27-03-2017 07:45 PM in TV

My TV has developed a strange screen error, possibly after last update but not certain, which sees an intermittent line appearing at the bottom of... View Post

29-03-2017 10:48 AM

Hey, @MooneyUK. Thanks for letting us know how the Picture Test went. As this looks like a ha... View Post

Why is component picture for dvd black

Posted by 26-03-2017 09:04 PM in TV

View Post

28-03-2017 06:16 PM

Hey @Jobek :smileyhappy: What model of TV/DVD Player are you using? Does the DVD Play... View Post

TV UE55KS7000 Netflix stopped working UK

Posted by 26-03-2017 08:00 PM in TV

Hi, Just bought a brand new Series 7 Samsung; netwflix worked ok for one week and no longer working now. When I click Netflix icon I get black... View Post

28-03-2017 05:29 PM

Hey @tellme_why, Can you try opening the app from the recommended apps page in the Sm... View Post

UE55KU6500 using onboard Freeview and Freesat tuners together - is this possible?

Posted by 24-03-2017 01:40 PM in TV

Hi There, Recently purchased above TV and wondered if it is possible to setup both Freeview and Freesat together - or can I only have one or... View Post

28-03-2017 04:51 PM

Hi @KellyM Apologies for the delay in getting back to you - many thanks for your advice - ye... View Post

ue49ks7000 banding and colour

Posted by 08-01-2017 05:30 PM in TV

Hi I have had this tv for 3 weeks and seem to be having a few issues etc. Ive nopticed alot of colour gradient banding but also the colour... View Post

28-03-2017 10:50 AM

I'm having the same issue, did Samsung fix this issue for you? View Post

55ks8000 Game Mode + HDR

Posted by 13-12-2016 12:21 PM in TV

I recently bought the 55KS8000 and a PS4 Pro to i could play at 4K + HDR. There seems to be an issue where when 'Game' mode is... View Post

27-03-2017 10:01 AM

I understand that, the issue is when you're in game mode and it's in HDR it doesn't save the pref... View Post

Smart Remote not Syncing

Posted by 22-03-2017 05:44 PM in TV

I have a 55ku6470 which came with a smart remote. no matter how much i play around with this i cannot get it to sync. it switches the tv off and on... View Post

25-03-2017 08:55 PM

Do you have a standard remote control that you can use to access the TV, @Gords? If so, could... View Post

Samsung Serif TV UE40LS001AUXXU and PS4 Pro HDR mode

Posted by 18-02-2017 07:05 PM in TV

I’m having trouble with using my PS4 Pro in HDR mode. As soon as a game enables HDR colour, the colour output of the Playstation gets very... View Post

23-03-2017 11:30 PM

The problem is that the UK version of the Samsung Serif does not support HDR apparently. Ni... View Post