08-12-2017 08:48 AM
Hi. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. I am at a loss, can anyone help please, I can't be the only one with this problem? Thanks.
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07-08-2018 12:05 PM
12-08-2018 08:48 PM
13-08-2018 06:05 PM
Does anyone know a Samsung number I can have for this as my iPlayer isn’t working. Do they fix it for free as it is obviously a common fault
13-08-2018 06:10 PM
Hi @Jimbaloo1.
You can get in touch with our Support Team by calling 0330 726 7864 and choosing the the Audio-Visual option.
21-08-2018 06:18 PM
Well the 1239 software did nothing to fix my problem. But the recently released 1240 that i installed did. BBC Iplayer all working again. Well done Samsung... you might just be getting somewhere now.
28-08-2018 08:24 PM
After nearly a year of iPlayer and My5 being broken, the 1240 update my tv performed today has finally fixed it!! I cannot believe how long this has took to fix, and with people going through the hassle of hours on with support and getting motherboards replaced when all it needed was a code fix. My previous Samsung tv lasted for 8 years and I was very happy with it, and was the reason I didn’t look at anything else when I bought my latest box, but I have to say I’ll be looking at other makes on my next purchase because of this.
30-08-2018 07:51 PM
31-08-2018 10:47 AM
Hi bazo,
I was worried too and was happy with 1239 and although I thought I had turned off automatic updates, 1240 was installed anyway - but yes iPlayer still works.
31-08-2018 05:21 PM
Hi, thank you for your reply I will update and see how it goes,
Cheers
04-10-2018 08:52 PM
Hi where can I get this firmware if you may share this. Kind regards ste