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Original topic:

BBC iPlayer Not Loading Error 02001

(Topic created on: 31/08/18 11:47)
GFa71
First Poster
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TV

Hi. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. I am at a loss, can anyone help please, I can't be the only one with this problem? Thanks.

108 REPLIES 108
Tinbum
Apprentice
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All fixed for me, including My5, with a USB stick.
Jimbaloo1
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Is there a number I can ring
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Jimbaloo1
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Does anyone know a Samsung number I can have for this as my iPlayer isn’t working. Do they fix it for free as it is obviously a common fault

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ChrisM
Moderator
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Hi @Jimbaloo1.

 

You can get in touch with our Support Team by calling 0330 726 7864 and choosing the the Audio-Visual option.

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Dave350z
Apprentice
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Well the 1239 software did nothing to fix my problem. But the recently released 1240 that i installed did. BBC Iplayer all working again. Well done Samsung... you might just be getting somewhere now.

JamesP
First Poster
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After nearly a year of iPlayer and My5 being broken, the 1240 update my tv performed today has finally fixed it!! I cannot believe how long this has took to fix, and with people going through the hassle of hours on with support and getting motherboards replaced when all it needed was a code fix.  My previous Samsung tv lasted for 8 years and I was very happy with it, and was the reason I didn’t look at anything else when I bought my latest box, but I have to say I’ll be looking at other makes on my next purchase because of this. 

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bazo
Apprentice
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HI, like many I also had a non working iplayer, My5, Nowtv apps on my MU6400 just before I update to 1240 can I just confirm that all still works as should (I received a USB pen drive from Samsung that fixed the issue of non working apps) as I do not want to go through the hassle of finding out that these are again broken due to some coding error,
Thank you
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loftygit
Explorer
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Hi bazo,

 

I was worried too and was happy with 1239 and although I thought I had turned off automatic updates, 1240 was installed anyway - but yes iPlayer still works.

 

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bazo
Apprentice
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Hi, thank you for your reply I will update and see how it goes,

Cheers

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Syd40
New Member
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Hi where can I get this firmware if you may share this. Kind regards ste 

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