Hi. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. I am at a loss, can anyone help please, I can't be the only one with this problem? Thanks.
Solved! Go to Solution.
Well the 1239 software did nothing to fix my problem. But the recently released 1240 that i installed did. BBC Iplayer all working again. Well done Samsung... you might just be getting somewhere now.
After nearly a year of iPlayer and My5 being broken, the 1240 update my tv performed today has finally fixed it!! I cannot believe how long this has took to fix, and with people going through the hassle of hours on with support and getting motherboards replaced when all it needed was a code fix. My previous Samsung tv lasted for 8 years and I was very happy with it, and was the reason I didn’t look at anything else when I bought my latest box, but I have to say I’ll be looking at other makes on my next purchase because of this.