BBC iplayer error 02050

[felixgolightly]

Samsung UE40MU6120

For months now Iplayer will not load any content.  The app loads and show available content but selecting anything returns a message saying content will not load and listing error 02050.

Have tried updates and resets but nothing seems to solve this.

Any ideas very welcome...

[KholaI]

Hey @felixgolightly 

Is your TV running on software version 1310? You can check this by heading into Settings > Support > Contact Samsung. If not, please update it via a USB to see if this helps! You'll be able to locate these steps in the following link: 

https://www.samsung.com/uk/support/tv-audio-video/how-to-update-a-samsung-tv-via-usb/

[puzzlekeeper]

Hi Kholal,

I also have Samsung MU6120 but mine is the 55inch version I have the exact same error as felixgolightly

My TV running on software version 1310

All other apps like Prime and Disney+ and Youtube work fine. Smart Hub Connection Test is also fine.

Please help.

[KholaI]

Hi @puzzlekeeper 

If BBC iPlayer is the only app you're experiencing issues with, it might be an issue with the app rather than the TV. Have you tried getting in touch with BBC customer support to see if they're able to shed any light on the matter?

[Felixgolightly1]

Unsurprisingly BBC iplayer don’t know the answer and suggest the problem lies with the TV. I’m on software vers 1400. It would appear to be the TV rather than iplayer.