Audio stop working after 1 minute TV UE22D5003BW

[pixel6]

Hi, we have had our TV UE22D5003BW since 2013 and today the audio stoped working after 1 minute. I turned it off and on again and the audio came back for about 1 more minute and then it went off again.

I have checked the audio through the TV antenna, HDMI and SCART and is always the same, around 1 minute and then stops.

I will apreciate any help to solve this problem.

All the best.

[KellyM]

Hey @pixel6,

That seems rather odd. Let's perform a Sound Test, go to: Menu > Support > Self Diagnosis > Sound Test.

Does the sound work okay during this test?

[pixel6]

Hi @KellyM,

I have tried that test, on the first minute the sound test works, but after the audio stoped working I can't listen any sound test.

Is always the same issue, works around 1 minute and then stops, doesn't matter which port or configuration I'm using on that moment.

Thanks.

[AntS]

@pixel6: What's the software version on it? Menu > Support > Contact Samsung.

[pixel6]

@AntS The version is T-MSU4DEUC-1011.0

[AntS]

Cheers! That'd be the latest software. Have you tried a reset of the TV? (Press and hold Exit on the remote until you get the Reset popup message.)