Audio problems with Netflix QE75Q60R

[cubo]

Hi all,

I have a problem with my new samsung tv QE75Q60R.

I have connected the tv with my reciever through the ARC channel. 
All HDMI devices or apps work perfectly expect for Netflix. It seems that Netflix forces the TV into sending the receiver  a Dobly Digital + signal. Our receiver doesn't support Dolby Digital +, only Dolby Digital. The result of this is that the sound is stottering/keeps fading away.

I've tried to change the signal to Dobly Digital but the option is greyed out. 
Does anyone else have the same problem or a solution for this problem?

TIA!

[Cloud9]

Hi,

You can try changing the audio format to PCM.

[cubo]

Hi,

I can't the audio format is greyed out and stuck at dolby digital +

[Cloud9]

Are you tryin' to access the option while watching the Netflix app?

[cubo]

I tried while watching netflix then its greyed out.

when i start a other app, i can change it.
But when i go back to netflix  its back tot dolby digital+ again

[Cloud9]

That's odd.

Is this the first time it happen?
Have you tried watching different movies from Netflix that does not have Dolby Digital audio format?
Have you tried resetting the sound settings on the TV?

[cubo]

Is this the first time it happen?
yes, its a brand new tv

Have you tried watching different movies from Netflix that does not have Dolby Digital audio format?
I tried alsmost al movies

Have you tried resetting the sound settings on the TV?
yes multiple times

but i found a another topic, seems to be i'm nog the only one with this problem 😞

https://eu.community.samsung.com/t5/TV/Format-digital-sound-greyed-out-Netflix-app-Frame-TV/td-p/156...