1 Solution
Accepted Solutions
@Elbonrules: On the Samsung Smart Remote, try clicking in the Volume Up/Down rocker for a few seconds to bring up the Accessibility Shortcuts menu. Alternatively, press and hold the MUTE button on the standard remote. Are you able to switch off Audio Description from here?
If the issue persists, please can you confirm if you're watching programmes on channels that are tuned to the TV itself, or are you using an external set-top box? Are you encountering the Audio Descriptions on a particular channel and, if so, have you checked the description of the programme to see if Audio Description is part of the broadcast?
@Elbonrules: On the Samsung Smart Remote, try clicking in the Volume Up/Down rocker for a few seconds to bring up the Accessibility Shortcuts menu. Alternatively, press and hold the MUTE button on the standard remote. Are you able to switch off Audio Description from here?
If the issue persists, please can you confirm if you're watching programmes on channels that are tuned to the TV itself, or are you using an external set-top box? Are you encountering the Audio Descriptions on a particular channel and, if so, have you checked the description of the programme to see if Audio Description is part of the broadcast?
