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Original topic:

AU9000 Crystal UHD Game Motion Plus bug

(Topic created on: Wednesday)
BE4GLE
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TV

There is a software bug in my 43 inch AU9000 television, that I bought recently. I am using the latest available firmware 1904, but the judder reduction slider doesn't have any effect on the image. This Game Motion Plus feature should add motion interpolation to 30 fps games, but it doesn't. Not even if I set it to the highest possible value. I've found some threads of 2021 Neo QLEDs having the same bug. I've also read in one of the theads that a firmware update solved it (one year later). Where should I report this bug to raise the developers attention? The Hungarian customer support wasn't very helpful. They just said they recorded my compaint but they have no vision over future updates. :face-with-stuck-out-tongue-and-winking-eye:

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