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AU9000 43 2921

(Topic created on: 11-12-2021 01:23 PM)
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KMG
First Poster
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My TV us only a week old and sometimes when I turn it on the screen is pink and there’s no sound. It happens if I use the TV remote or the Sky remote. If I turn it off and back on this sometimes fixes it. 🤷🏼‍♀️

1 Solution


Accepted Solutions
Solution
xSteveuk
Mastermind
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Hi,
Check the HDMI connection from the cable box to the TV That are fully connected

If still have a problem with new tv
Contact support explaining the issue with new tv

https://www.samsung.com/uk/support/contact/

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2 REPLIES 2
Solution
xSteveuk
Mastermind
Options
Hi,
Check the HDMI connection from the cable box to the TV That are fully connected

If still have a problem with new tv
Contact support explaining the issue with new tv

https://www.samsung.com/uk/support/contact/
GalaxyA51user
Voyager
Options
Check for connection problems or unplug your TV for some hours. Hope your issue gets solved😊