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Art mode turns off the tv samsung the frame 2021 43 inch.

(Topic created on: 30-10-2022 03:28 PM)
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Lapo96
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None of the way to activate art mode works.

Since day 2 i used the tv, nor the remote, the home menu or the smart things app manage to activate art mode, instead the tv shuts down,  some clicks from the one connect box are emitted and after few seconds it turn on again... I had 2 reset and it didn’t fix the problem (adding other side problems instead).

Should i return the product?

 

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AndrewL
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@Lapo96: This could potentially be related to issues that some users were having with Art Mode earlier in the week, which were stemming from a background update. Please can you take a look at the accepted solution to this issue via the link below, and let me know if this helps? 

https://eu.community.samsung.com/t5/tv/new-the-frame-tv-2022-stuck-in-art-mode-and-other-issues/m-p/...

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Lapo96
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I tiried it didn’t worked. but my problem is little bit diffetent. My tv doesnt remain in art mode. It is not able to go in art mode. When i try to activate it the sceen shoot down. Everything is black till after 10 seconds approximately it turns on again. 

 

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