Ariel point broken

[Members_252ulBK]

We have a TV 3 months old and hardly used on inspection we found the airel point has completely come off, 

With some googling seems a lot of reports of this, We have spoke to Samsung and basically fobbed off saying have to pay for a repair even though seems hundreds of reports of the same issue, 

They have us a number to get it fixed of which no one picks up. 

Completely shocked how it can just fall off when its on a tv stand and in such a short amount of time. 

Any way my question is if I change the connector on the coax to the satellite F type Will this pick up TV channels the same as connecting through the standard Ariel point?

[pdt01]

I have a QA65Ls03BaWXXY, bought it in January 2024. The one connect box is sitting in a cupboard and is rarely touched. One day we received a no signal message and found similar to your self the arial port has sheared off, the visual inspection of the piece looks like it was connected by 2 minute joins.

The repair tech took one look and said - this has been happening since Samsung changed the mother boards in the one connect box and was able to give an estimate on the spot - as its happens that often.

Which makes this a known issue that should be addressed proactively by Samsung.

On visual inspections between the other 3 Samsung TVs in the house  (2 other one connect boxes) - the piece looks to be a thiner and lower quality part.

Samsung phone tech has been following a rigid process and is somehow trying to assign responsibility of break to the user but can offer no reason as to why or how It randomly broke.

Interested to know if there is a reddit or subreddit on the issue to get the numbers of impacted - as it looks like im going to have to take this further.

i can see that there are 6 pages - of like experiences https://r1.community.samsung.com/t5/tv-audio/antenna-socket-broken/td-p/13489540