@teeveestuff wrote:
I was about to go back to Samsung and/or John Lewis to start the process of getting it replaced but at the present time the problem does seem to be fixed. I've got AutoUpdate turned on for the apps but there doesn't seem to be any updates big enough to trigger the error.
Hmmm. Don't know what to do. As I've said, I do like the TV but I don't want to be stuck with it if the error starts happening again in July which will make it a year old. From everyone else's experience should there be a moment where the TV does try to update things and can't? How long should I leave it before contacting Samsung/John Lewis?
Hi, Samsung support remains remarkably clueless about this issue, and seemingly about their TVs in general.
USB:
1. The option to install apps to USB does not present itself until the internal drive is more or less full (within 1%). You can't choose to install to USB before this.
2. The apps that can be installed to USB are the third party apps, not the built-in ones, which must remain on the TV's internal drive, and their updates must be installed to that drive as well. That means that the issue is not resolved by using a USB drive. This simple fact is over the heads of every single Samsung support operative.
Error message: the recent reset of the smart hub will have reinstalled/updated the built-in apps, so that's why the message no longer appears. It will come back on the next auto-update in a month or so. As you now have zero space left on your internal drive the built-in apps have no chance of updating. You'll probably find that there's no chance of any more firmware updates either unless you do a factory reset.
I was with JL and they did refund my TV, although it took a while. They need a returns number from Samsung before taking action (this is against consumer law but that's how they're handling this issue).
The steps for me were to state clearly to JL that I wasn't going to accept the TV as it was not fit for purpose. They then put me in contact with a third party repair company. The repair company decided that there was no point in coming to my house and they contacted Samsung, who fed them the latest tissue of lies. The repair company told me what Samsung said, which I'd heard a hundred times before ("we're working on a fix which is imminent", "reset the smart hub", "install apps to USB").
I told the repair company that Samsung clearly had no solution and never would. The repair company and JL then gave Samsung a three week deadline to come up with a solution. When they failed they did then issue a returns number to JL and the TV was collected.
A convoluted, tedious process but it eventually succeeded. For the sake of your own sanity I wouldn't bother going back to Samsung. Your contract is with the retailer and they should do the liaising with Samsung. If you bought the TV on a credit card you could also instigate a claim with them for a refund.
To reiterate in case you get the runaround: there is no solution to this issue. Samsung inexplicably installed only 1GB of storage in this particular range (2018 NU series 7), when they put 3 or 4GB in all the others. The 2019 series 7 versions all have 4GB of storage.
There's no hardware solution: Samsung sent out technicians earlier this year to some users on this thread to swap out the main boards, which is where the storage is located. The technicians all reacted the same way when they saw the TVs, refusing to do the job because the spare board they had was identical to the one in the TV. There's therefore no available board for this range with more storage.
There's no software/firmware solution because you can't magic up space out of thin air. The Tizen operating system and the built-in apps consume all but around 100MB of the 1GB board, leaving virtually nothing. The built-in apps need around 125MB to update, unless you go through the tedious process of resetting the smart hub.
Good luck, and please keep us informed of your progress!
) new apps are still being installed (Apple TV and recently the BT sport app) also any other apps that i've installed and existing apps ARE being updated, confirmed by checking the app's detail/version, (for example Plex was updated on the 21/5) despite the pesky out of space message. So maybe things are "fixed" as far as that is concerned.
