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Original topic:

Apps storage space issue

(Topic created on: 13/12/18 23:34)
Tony47
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TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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chancooluk
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@Badaboing wrote:

I actually did the Smart Hub reset a couple of days ago but only got round to posting the update tonight. The TV has been on and off a few times since then but the free space hasn't changed significantly in that time.

@chancooluk- I followed the links on page 28. One is a YouTube video (in Russian) showing a TV being restarted into Developer Mode and then a built-in app being deleted. The e-manual can be deleted in this way (there's no point deleting the other apps though because they automatically come back). There's a link on the same page explaining how to enable Developer Mode.


So I tried this. The apps menus states 'DEVELOP MODE'  after switching it on. On the video, it looks like the guy goes to 'Deep Link Test, hits 'OK', then the delete option is available?

 

When I go through the same steps the Delete option remains greyed out?

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Goody1
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Maybe a case of, different country - slightly different software version and different setting etc etc
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GrahamW
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Well, just got a full refund today from Argos after following the advice fom @Fernando-2  so thank you so much to him. Anyone else with this issue should do the same as before I did this I was just getting fobbed off for months by both Samsung customer service and Argos. Thanks also to @Tony47  for his advice. Now off to Richer Sounds tomorrow for a new tv, I quite like the look of the Samsung QLED Q70R but I'm not sure if i should risk it after this debacle!

Tony47
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This is great news! I'm glad my advice helped.

 

I was becoming a bit despondent because it seemed after our successes last year up to around June, Samsung and retailers were playing hardball and refusing any further cooperation. For future reference, what was your method? 

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GrahamW
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Long story short, It came down to me writing a consumer rights letter to Argos stating that they were in breach of contract. Argos came back to me saying that as the tv was over 6 months old I had to prove that the fault had always been there.

I then spoke to the guys that you gave me the details of and another engineer who I was liaising with but then @Fernando-2 advised to write to the UK CEO of Samsung.

So I sent an email to the UK CEO of Samsung, telling him the issues that I had been going through with trying to get a refund for this tv and I asked if he would confirm that there is a fault on the NU7400 range as this would then enable me to go back to Argos for a resolution. They emailed back that day confirming a 'manufacturer's issue'. This was enough for me to go back to Argos with.

 

Argos customer service then agreed to refund but as I had bought it in a store I had to go back to them and it would be at the stores discretion. So I took all my emails into the store and they agreed to a refund almost straight away but it would be a pro-rata refund, I wasn't overly pleased with that as I had been fobbed off for months and didnt see why I should have to pay for my ownership of a faulty tv, so I showed them the early emails and the dates on them and they then agreed to a full refund. It's been a long winded process but got there in the end. This forum has helped give me the impetus to keep going as otherwise I may have just given up which is what they are hoping you will do. If anyone needs any further advice on what I did then just shoot me an email and I will gladly help.

Tony47
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Well played, especially getting such a clear admission of a defect from the CEO's office. That will be very helpful to others.

Goody1
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Is there any chance of you sending me that email about the fault, as I am still waiting for Richer Sounds to pull their finger out.

They are still stating it is not a fault.
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GrahamW
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@Goody1  email sent, hope it helps.

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Goody1
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Thanks GrahamW
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mazzinia
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Something that possibly will interest everyone.

My tv suddenly went from 4% to 23% free space... I never ever saw 23% free even when turned on for the first time

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Goody1
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Well that is interesting. Have you tried to install any apps ?

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Tony47
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@mazzinia wrote:

Something that possibly will interest everyone.

My tv suddenly went from 4% to 23% free space... I never ever saw 23% free even when turned on for the first time


How much storage do you now have in GB? Have Samsung made a breakthrough?! :face-with-stuck-out-tongue-and-winking-eye:

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mazzinia
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nah, the total storage didn't change ( at least visually ), just the free space shifted to 190MB , and the used space went down to 660.

 

(and no, didn't add something extra yet)

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Goody1
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Wow, if mine went to 190mb from the current 0mb (which changes regularly ), I wouldn't be arguing with Richer Sounds and Samsung!

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mazzinia
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Yeh well... i'm the first being surprised. I don't see "system forced apps" missing, so either some kind of cache got heavily compressed, or something got heavily compressed ( or something redundant removed ? )... or the storage driver got swapped

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Grandapa_Arf
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The official feedback from the Samsung engineers is this:

"Unit does not have a lot of memory free but functions perfectly well?  - This is how it is designed & there is no fault.  If they wish to install more apps that there is available memory left, then the TV is designed to extend the memory by addition of a USB stick."

 

So samsung deem it acceptable to have 4GB RAM on board the mobo and only 0.03GB (30GB) is available to install only 4 apps. 

 

After the engineer fitted a new mobo, Samsung decided that it was fixed and declared this issue as closed, even though with a new mobo, there is still only 4% free i can only install 4 apps and that's it! (even a factory reset and smart hub reset was recommended as a fix, this did not increase storage space). 

 

I've given up with the storage space issue. I've had to purchase a USB drive that the TV finally recognises and it will now allow me to install apps. 

 

So Samsung sent me a questionnaire and I completed it. I then had a letter 2 weeks later saying that they read my questionnaire and have forwarded it to the UK aftersales managed for investigation.  I doubt anything will happen, but at least theyre aware of this memory issue.

 

...lets just say that I will not be recommending Samsung to anyone ever again! 

 

Maxhitz
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what is the format and how did you and no one else ability to install aps on usb?

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Liammmh
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@GrahamW would it also be possible to get a copy of that email, my TV is now out of warranty and Cramton and Moore wont deal with me anymore. 

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crany
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@GrahamW Hi can i get one please im in contact with samsung about this and feel it would really help

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Grandapa_Arf
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@Maxhitz I inserted a blank 64GB Sandisk USB and the TV formatted it when I inserted it.

 

However, my first motherboard would not allow me to install apps onto the USB but now I can. I checked with the engineer, he said it was the exact same version of the motherboard (manufactured same month too)

Tony47
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@Grandapa_Arf wrote:

@Maxhitz I inserted a blank 64GB Sandisk USB and the TV formatted it when I inserted it.

 

However, my first motherboard would not allow me to install apps onto the USB but now I can. I checked with the engineer, he said it was the exact same version of the motherboard (manufactured same month too)


The problem is that the built-in main apps cannot go to USB and cannot be updated on USB. They need the main storage, so the issue remains that you can't update them as there's insufficient storage. Also you can only install additional apps to USB once the main storage is more or less full.

 

It makes my blood boil how clueless these engineers are.

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