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Apps storage space issue

(Topic created on: 13-12-2018 10:34 PM)
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Tony47
Helping Hand
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TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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Rob22304
Apprentice
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The recent firmware update seems to have taken care of my app storage issues.  I’m can add apps and my apps don’t drop randomly from my Home Screen any more.

 

I did notice that I can’t designate new app storage to the thumb drive any more so I don’t know if the TV is managing all the memory better or just the internal onboard memory.

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mazzinia
Navigator
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oh really ? 1325.2 , you mean ?

Maykeldss
Student
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Any fix for this? 

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Rob22304
Apprentice
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On my TV it’s under - Settings - Support - Software Update - Update Now

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Rob22304
Apprentice
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My TV is on v1310

it’s a UN65MU6300

full software version T-KTMAKUC-1310.1, BT-S

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mazzinia
Navigator
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ah... i see. But this issue, the one of this thread, is for the U7xx0 models, and only them

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Rob22304
Apprentice
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I had similar issues, that’s how I found this thread.  My TV had little unallocated memory and I couldn’t delete apps among other problems.

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Pixelsword
Apprentice
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Yep, I can confirm U7470 is on firmware 1325 and the issue remains. 

 

billyb_834652
Explorer
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Any news on this update to fix the issue yet Samsung?! 😂😂😂

Shysters.

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discofizz
Explorer
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@billyb_834652 wrote:

Any news on this update to fix the issue yet Samsung?! 😂😂😂

Shysters.


Is it really an issue any more? My NU7400 is still working fine - haven't had the error message in over 2 years. All apps are updating fine. 

I still wouldn't buy another Samsung TV in the future though... 

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