Hi All,
Just want to start of by saying Thank you for all your help and advise in getting my refund,all due to this forum and people in it, so Thank you.
I got myself a fantastic TV, and it's night and day compared to the NU7400, I'm a convert to LG now!
To all the new people coming to this forum for advise, there is no fix, no workaround, it's a manufacturing issue, and Samsung will not, are not able to fix this, no matter what rubbish they come up with..
Go to your retailer, mentioned this forum, and tell them the issue. You also have the consumer act of 2015 on your side,( I've used this act in my argument with JL)
This is from the act;
Who does the consumer have rights against?
A consumer could have digital content rights against a retailer or a digital service provider, depending on the contract they entered into. For example, if a consumer bought a smart TV from John Lewis which included digital content or the ability to download and watch digital content, if there were problems with the digital content, the consumer’s rights could be against John Lewis or the digital content provider, depending on the contract.
Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described.
My rights have been breached because the digital content you sold me is faulty. I would like you to fix it within a reasonable time.”
Bear in mind your rights under the Consumer Right Act 2015 are:
-the item is faulty when it is sold to you (but that fault may be not become apparent until after it has been used) – this essentially means there is some sort of manufacturing defect with the product as it was not designed or made properly
– it is not as described
– it is not fit for the purpose for which it was sold
Go forth and fight your case, we are all here for help if you need it!
