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Apps storage space issue

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Helping Hand

TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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First Poster

Hi, long time reader of this thread, first-time poster. I purchased my 43in NU7400 last April from Richersounds and it developed this infamous problem. After reading this thread for a few months decided to push the door with RS.

First contact with CS, I explained the issue of there not being sufficient storage and that I'd tried all the various solutions posted (usb storage, factory reset etc...). I also pointed to this thread as well as some of the other connect fb groups / social media accounts. I think they misunderstood and thought I was simply frustrated about not being able to download apps so suggested solution was to purchase a firestick and they would refund. I replied with that it's more serious than that and it's fundementally a security flaw (unable to update the tv with an crucial system updates that protect against hacking) and i used the analogy that someone else put here of buying a phone and not being able to install the system update or any other apps, it's clearly broken.

Next response was that they accept that's a problem and would look to exchange for another TV. Currently have my new tv after exchanging (had to wait a month+ for them to get stock of the TV i wanted). 

Have to say I was really impressed by Richersounds and made me glad I'd bought from them. I realise it's not everyone's experience with them but can only speak of my experience. 

Feel free to DM me if anyone's speaking to RS about the same issue and I can share what I'd sent if that's helpful.

Thanks everyone for posting about the issue, so helpful in helping me get my tv exchanged.

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Having been in touch with Moderators afraid nothing further at the moment from Tv specialists on storage issue.   Certainly flash resets can be a solution but  have been informed not straightforward to perform,  therefore this is best done by Samsung Support. If performed correctly at least 180Mb  of memory should be made available.

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First Poster

Hi I have had my ue55nu7670 for about 18 months and never been able to install an app, I've followed this and other threads but there does not seem to be and fix as yet. All I read Samsung are looking into the problem, so have been waiting patiently. I have 0 % memory and have not installed a single app. I cant see me being able to return to the store after such a period. When I purchased the TV I took out the finance package over 4 years so looks like I'm stuck with a broken tv. So are Samsung willing to replace the TV? I doubt it, so my next step will have to be taking Samsung to the Consumer Ombudsman Service and raise a dispute with them.

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Hi I have had my ue55nu7670 for about 18 months and never been able to install an app, I've followed this and other threads but there does not seem to be and fix as yet. All I read Samsung are looking into the problem, so have been waiting patiently. I have 0 % memory and have not installed a single app. I cant see me being able to return to the store after such a period. When I purchased the TV I took out the finance package over 4 years so looks like I'm stuck with a broken tv. So are Samsung willing to replace the TV? I doubt it, so my next step will have to be taking Samsung to the Consumer Ombudsman Service and raise a dispute with them.

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Superuser I
Superuser I

Hi @PhilSnow just checking yo have the latest firmware 1300.4, though may well not be the issue.    If not would advise to download to USB and update that way to see if it makes any difference.  https://www.samsung.com/uk/support/model/UE55NU7670UXXU/    Taking it factory reset has not helped.  Have you been in touch with  support  who can do flash resets?  Another suggestion mentioned earlier is to clear the cache by holding down power button on TV  for 5 seconds and immediately pressing power button of Smart Remote.   Obviously seeking redress is an option.

 

 

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Navigator

Firmware 1300.4 does nothing to help , storage space related.

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Hi PhilSnow.

ignore Samsung and the above poster you will get nowhere waiting for them.

Read from about page 135 you will get all the help and answers you need.

If you have not contacted retailer do so now and back it up with an email if you can.

rowley1 has advised many on here as have other so read and get started.

I think legally you have a case.

keep us informed.

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Its a NU7470 50" purchased late 2018. I have managed to get rid of the error message by resetting the download app and reinstalling everything and then turning off auto updates.

 

Still I only have 20 to 40mb remaining memory, fluctuates daily.

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First Poster

Stumbled across this issue today on my Nu7020      50 inch TV.   Our main QLED Q7F is not impacted.  It is the same issue as others,  needs an update to apps however only 61.45 MB available (7%) and needs 130.25MB to install.   I can only delete 3 apps which amounts to 192KB.  I think the problem i may have with the retailer is that I purchased the tv from has ceased trading.  Anyone any experience with trying to claim 2 years later with a company that no longer trades?    the latest software i have on the tv is 1300. 

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Pathfinder

Welcome to this site.

Please read from page 135 and as said above you will find all the answers you need.

Buying online you must have used a credit or debit card? If a credit card contact them and say you wish to make a section 75 claim. 

I bought my set in Greece with my UK card, the retailer was uncooperative so i contacted the card issuer and made a claim. Had a full refund inside of 2 weeks.

Let us know how you get on.

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