TV: UE55 NU7500
I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.
As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps.
I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.
I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?
Any tips welcome as this is my first Samsung TV.
I think it would be good if one of these cases was taken to the courts as it would set a legal precedent. Hopefully JL will back down, but if they don't and you find you might incur legal costs, a gofundme appeal would work. I'd certainly contribute.
Did you by any chance pay for the TV with a credit card? If so, you have extra protection.
You only have to go to the OFT with a case that has been refunded. Then, they have to do the same with you. They cannot have a different outcome for the same set.
I used to know a girl that worked for Mothercare at head office. Her specific job was to refuse refunds on the telephone. If she ever gave a refund, it would open the floodgates.
Go to OFT, state my case and you will get your refund
Get EVERYTHING from JL in WRITING.
You will need a final decision by them on your case. Get them to email it to you.
Then you will have their email, I will send you my refund email. You can take both to the OFT
Hastler are you saying since yesterday John Lewis have refunded. Your last posts seemed to suggest they refused refund??
John Lewis appears all all excitied now.
Rang to pursue my engineer report (another 50mins wait) and the IT desk basically said they are referring all these cases to the Head of Customer service and I should expect a call from a case manager.
Wouldn't discuss it with me at all.
Persistent issue first declared in December 2018.
Not a single peep out of Samsung on their official forum speaks volumes of what they think of their customers.
Storage was 816.18MB
Price match £679 (RRP £799)
Set equivalent £599
Good will gesture £80
Halster, just refer it to OFT when they give you an offer or resolution in writing
Replacements at the moment for best TVs
Sony XF or XG 8 or 9 series
Philips PUS 8XXX series
Model 55" NU7093
Bought April 2019
Cost 450 Euro
Total Mem. 816.18
Remain. 5% 69.42
Had these figures jotted down as not seen my TV for nearly 3 weeks.
! st week Samsung engineer
2 weeks with retailer as engineer said unrepairable.
Contacted Credit Card to fill in online form, says until retailer refuses to help they will not intervene.
Not refusing to help is not the same thing as helping, contacting retailer again Tuesday. will be 1 week since i phoned them and followed up with email saying that will be the point when i start dealing direct with Credit Card Company.
Found a very interesting article, on how businesses should act in accordance with consumer rights....
https://www.businesscompanion.info › ...PDF
Consumer Rights Act: Goods - Guidance for Business - Business Companion