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Apps storage space issue

Helping Hand

TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.


As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 


I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.


I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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@Rowley1 wrote:

@Tony47 wrote:

I think it would be good if one of these cases was taken to the courts as it would set a legal precedent. Hopefully JL will back down, but if they don't and you find you might incur legal costs, a gofundme appeal would work. I'd certainly contribute.


Did you by any chance pay for the TV with a credit card? If so, you have extra protection.

You only have to go to the OFT with a case that has been refunded. Then, they have to do the same with you. They cannot have a different outcome for the same set. 

I used to know a girl that worked for Mothercare at head office. Her specific job was to refuse refunds on the telephone. If she ever gave a refund, it would open the floodgates.






Go to OFT, state my case and you will get your refund 


You will need a final decision by them on your case. Get them to email it to you.

Then you will have their email, I will send you my refund email. You can take both to the OFT


Hastler are you saying since yesterday John Lewis have refunded. Your last posts seemed to suggest they refused refund??

Nu7192 , total figure 816.18
How much did you pay for it when you bought it ??

I am still waiting for alternate resolutions team to call me, there was a Sony 55XF9005 deal yesterday for £549, missed it, figured it made sense to wait for refund first and then buy

John Lewis appears all all excitied now.


Rang to pursue my engineer report (another 50mins wait) and the IT desk basically said they are referring all these cases to the Head of Customer service and I should expect a call from a case manager. 


Wouldn't discuss it with me at all.


I dont think any amount of arguing is going to get me anywhere with them, there just going to stick to their script.

Im gona wait a few days and see if i get anything back from head office, but not holding my breath tbh.

Thanks mate, appreciate your help.

My total memory is 816.18, with 3% remaining
That is a awsom price for that model! But yeh, wait for your refund first!

@NU-7400 wrote:
Persistent issue first declared in December 2018.
1,461 Replies
147 Pages
Not a single peep out of Samsung on their official forum speaks volumes of what they think of their customers.
157 Million smart TVs were sold in 2018 and Samsung had 21% of the market info.
That is a staggering 33 million sold by Samsung. If the NU7000 series is only 10% of Samsung total it is plain to see why Samsung refuse to take responsibility for the fault with the TV.



Storage was 816.18MB

John Lewis

Price match £679 (RRP £799)

March 2019



Set equivalent £599

Firestick £50

Good will gesture £80


Total £729


Halster, just refer it to OFT when they give you an offer or resolution in writing


Replacements at the moment for best TVs


Sony XF or XG 8 or 9 series

Philips PUS 8XXX series



Model              55" NU7093

Bought            April 2019

Cost                  450 Euro

Total Mem.     816.18

Remain. 5%      69.42


Had these figures jotted down as not seen my TV for nearly 3 weeks.

! st  week Samsung engineer 

2 weeks  with retailer as engineer said unrepairable.

Contacted Credit Card to fill in online form, says until retailer refuses to help they will not intervene.

Not refusing to help is not the same thing as helping, contacting retailer again Tuesday. will be 1 week since i phoned them and followed up with email saying that will be the point when i start dealing direct with Credit Card Company.



Morning all,


Found a very interesting article, on how businesses should act in accordance with consumer rights.... › ...PDF
Web results
Consumer Rights Act: Goods - Guidance for Business - Business Companion



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