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Apps storage space issue

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@ricardobertulli wrote:

Hello everyone, many thanks for all the posts! I just got a confirmation that I can return my TV. Now I am looking for a new model. But looks for me that ALL the models have the same issue?? is that correct? Does Samsung has a model that does NOT have this issue??? Any recomendation in which model to buy? Thanks


That is really a positive development.

 

Can you please share the company from who you purcahsed your TV.

 

Thanks

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@chribonn wrote:

@ricardobertulli wrote:

Hello everyone, many thanks for all the posts! I just got a confirmation that I can return my TV. Now I am looking for a new model. But looks for me that ALL the models have the same issue?? is that correct? Does Samsung has a model that does NOT have this issue??? Any recomendation in which model to buy? Thanks


That is really a positive development.

 

Can you please share the company from who you purcahsed your TV.

 

Thanks


[deleted]

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Helping Hand

@ricardobertulli  The only Samsung range that has this issue is the 2018 NU7*** range. All the rest are fine. If you want to stick with the 7000 range you could go for the 2019 RU7*** or 2020 TU7*** models. Or you could go up the Samsung ranges and buy an 8000 or QLED model. 

 

Or buy an LG.

 

 

 

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Apprentice

Hithanks for you message. 

Model: UE55NU7179

Retailer: Amazon.de

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Apprentice
Hi chriboon
I have purchased the TV on Amazon.de
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Navigator
Thanks for the information any details of retailers taking the TV back is very useful to others trying to get TV replaced.
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Apprentice

In contact with amazon.de support team, they informed me that there is no fix for this issue, so no point for replace with the same model, so they agree in return and refund. Now I am looking for a new model

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Navigator

@ricardobertulli wrote:

In contact with amazon.de support team, they informed me that there is no fix for this issue, so no point for replace with the same model, so they agree in return and refund. Now I am looking for a new model

 

Good that finally a retailer states  "there is no fix for this issue, so no point for replace with the same model"

I will start anothe rmessage to Samsung CEO with this information included.


 

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Observer

I've been having this issue since purchasing the NU7400 in 2018 and had a conversation with support in Dec 2018 who said that USBs can not be used to extend internal storage. Back then I could disable several of the many apps which Samsung force on you and provide no option to uninstall, however just this week I have discovered that I am now unable to update or install any apps even after a Smart Hub reset as the bloatware apps now take up all of the space.

I've just spent 40 minutes on a live chat with an AV expert who kept telling me to hold the power button for 5 seconds - release - and hold for another 5 seconds, this does absolutely nothing and does not reproduce the described behaviour of a "flash reset"

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Explorer

@ricardobertulli wrote:
Hi chriboon
I have purchased the TV on Amazon.de

Hello,

 

Can you email your details to FixOurSamsung@gmail.com.  Please provide the month / year when you purcahsed it.

 

Thanks

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