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Original topic:

Apps storage space issue

(Topic created on: 13/12/18 23:34)
Tony47
Helping Hand
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TV

TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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Mikmac1
Apprentice
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chribonn
Explorer
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I;ve created a twitter group FixOurSamsung

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Anita_Merlin
Explorer
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I am happy to set up facebook group if you like.

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Anita_Merlin
Explorer
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I created  FixOurSamsung facebook group. 

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monk2
Pathfinder
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Thank you.
Just joined Facebook group. https://www.facebook.com/groups/582560612661261

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monk2
Pathfinder
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Thank you.
Just replied to FixOurSamsung@gmail.com
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Anita_Merlin
Explorer
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FixOurSamsung NU74xx -- This group is for anyone that would like to join Citizins' Initiative. It would also be of benefit if we group ourselves by country. This would give us the means to lodge consumer complaints to the relevant complaint bodies withing the specific country. The wider we manage to highlight Samsung's refusal to acknowledge the problem, the better. It is linked to Samsung NU74xx storage group, where you can discuss the issue of the Samsung NU74xx TV and the inability to update software due to lack of storage space.

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mazzinia
Navigator
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applied

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HHLONG
Explorer
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Just incase if there is anyone from VietNam, then you guys can hit me on FB: https://www.facebook.com/HHLONGPES

then we can talk about what we do to samsung VN.
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monk2
Pathfinder
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As my contribution i am writing an article about this problem and our attempts to get Samsung to do the right thing.

When it's done i will email it to a daily paper that often writes about consumer problems with the hope it will publish.

If it dosen't then i will send it to another paper then another until we are heard.

I don't want to say on this site which papers or what country as Samsung might try to stop it.