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Original topic:

Apps storage space issue

(Topic created on: 13/03/19 22:24)
Tony47
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TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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ShootUs
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I would accept that, but on my Samsung I have no option to have the update on single apps.  On for all or Off for all!

chrisnewton
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Sorry did'nt realise, like i say i have only just bought my TV so not sure how that side of it works as yet

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Tony47
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Hi Chris, once you get to know your TV it would be great if you could report back how much available memory you have for the apps, just to see how widespread the issue is. If you have around 200-300MB left you will be liable to have the issue. You can find out in settings - cog wheel in the top right in the Apps menu item. 

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chrisnewton
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I will certanly check tonight and report back

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AQuALoRd
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I had this issue some months ago, I could update my apps by resetting the TV to factory defaults (and starting all the apps directly with the new versions I guess). From that moment I didn't see any issue.

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chrisnewton
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@AQuALoRd wrote:

I had this issue some months ago, I could update my apps by resetting the TV to factory defaults (and starting all the apps directly with the new versions I guess). From that moment I didn't see any issue.



OK I have checked mine and I also appear to suffer the same thing. I have 647 mb used and only 168mb free 

 

But when checking the apps they are all really small.. Only 5mb large.. So what is taking up all this space ? 

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chrisnewton
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What is the link to this on the av forums?

Found it 

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chrisnewton
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Do we think Samsung will sort this ? I have had my TV for just over a week from richer sounds but as I have not had any error messages yet about insufficient memory I guess I have no justification to take it back 

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Tony47
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@chrisnewton wrote:

Do we think Samsung will sort this ? I have had my TV for just over a week from richer sounds but as I have not had any error messages yet about insufficient memory I guess I have no justification to take it back 


The auto update happens on a monthly basis, so you will encounter the issue. I don't think Samsung will rectify it as they still won't admit there's an issue in the first place. I would recommend changing to another model. A poster on the AV Forum changed his NU7400 to an NU8000 without a quibble at Richer Sounds. As it's a known issue there, you should be fine if you take a photo of your storage, as I did in the previous post.

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Tony47
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@chrisnewton wrote:

@AQuALoRd wrote:

I had this issue some months ago, I could update my apps by resetting the TV to factory defaults (and starting all the apps directly with the new versions I guess). From that moment I didn't see any issue.



OK I have checked mine and I also appear to suffer the same thing. I have 647 mb used and only 168mb free 

 

But when checking the apps they are all really small.. Only 5mb large.. So what is taking up all this space ? 


Some apps are larger, and also they are compressed before installation and can take up more space, especially if they need a cache. I think the OS reads the apps drive as 1GB including formatting, so you only have around 815MB of available space. As the built-in apps (undeletable) take up around 650MB and require 150MB to update, you can see the issue, especially if you installed any additional apps. 

auto update message.jpgNU7500 APPS MEMORY.jpgPlease see my attached photos which show my storage issue and the resultant error message when the auto-update tries to activate.

 

 

The jury is out as to whether Samsung have actually only installed 1GB of apps storage or whether it's a reporting issue. The next range up, NU8000, has a more than adequate 3GB of storage space in total.

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chrisnewton
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OK as I have 180mb free space I should be able to auto update.. Will it need 150mb every month? So for example in 2 months time it will have used 300mb? Or is it just 150mb every month..if you get what I mean?
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Tony47
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@chrisnewton wrote:
OK as I have 180mb free space I should be able to auto update.. Will it need 150mb every month? So for example in 2 months time it will have used 300mb? Or is it just 150mb every month..if you get what I mean?

Good question. It seems to ask for around 150MB each month to update, but whether that over-writes the previous update cache or adds to it I don't know for sure, but I think it over-writes. However, 180MB is tight. You might be ok if you don't add any additional apps. Anything that involves AV streaming, such as Plex, will eat into that space. As your TV is newly-purchased I'd get an exchange to a model not in the NU7000 range, just for peace of mind.

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chrisnewton
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I have just had a look and the 8 range is £200 more and I can't afford that. To be honest I don't want anymore apps. I will only use YouTube And the catch up apps.. So I'm thinking if it over writes I should be OK?

Also if I do need anymore apps am I right in thinking you can save to USB?
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Tony47
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I maxxed out my internal apps memory as a technical exercise to see what would happen when I tried to download another app. The USB option is only available when the internal memory is full, and if it's full it won't allow the built-in apps to update because they require internal memory for this, presumably for the 150MB update cache mentioned earlier. So whoever designed the system need a kicking!

 

If you're happy with the apps you have and can keep around 180MB free for updates, then you should be fine.

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chrisnewton
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Thanks.. I really hope they sort this though.. We should not be having this discussion with a new TV in 2019
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Tony47
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Totally agree. I think it's pathetic of Samsung to have this issue and then make it worse by not admitting it and fobbing people off when they call support.

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adw_uk
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I have logged this with Samsung today.

 

Apparently the main board on the 7400 has been superseded and mine has been authorised for replacement.

 

When Samsung's agents, (Teleradio Expert Services) get the case come through there are notes and on my notes there is an instruction to order a different main board with more storage.

This is the permanent fix.

*** THIS WAS PROVEN TO BE BULL$£%^ GIVEN OVER ONLINE CHAT FROM SAMSUNG***

chrisnewton
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Were you getting the low memory warning? i have not actually had this as i have 180mb left so not sure they will do anything for me

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Tony47
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@adw_uk wrote:

I have logged this with Samsung today.

 

Apparently the main board on the 7400 has been superseded and mine has been authorised for replacement.

 

When Samsung's agents, (Teleradio Expert Services) get the case come through there are notes and on my notes there is an instruction to order a different main board with more storage.

This is the permanent fix.


This is very interesting. So it looks like Samsung have installed boards that were not fit for purpose in the NU7000 range. Amazing. I bet they hope that not many people notice the apps storage issue as it will be very costly to replace thousands of boards.

 

Did you log the fault through Samsung Support, and which country are you in ?

ArtofMotion
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I have been following these posts about the NU***, as I have a NU7400. I have experienced the exact same issue as Tony47.

 

It's a super annoying one, and I think that Samsung are just becoming aware of said problem. I've had this TV for 5 months, and this issue started appearing two days ago. I had a technician round, and he told me that it's pointless to fix, as RAM is soldered to the motherboard, and cannot be easily cured.

 

I'm upgrading to the NU8000 over the weekend and having my TV returned at the same time. I've just got to wait 24 hours for the technician's report to reach Samsung.  

 

 

I'm not interested in a replacement board personally, as I truly believe that a 5 month old TV should not have to be fixed. It is a really odd and frustrating issue this. Plus Samsung Support are terrible. I know that they do their best, but the language barrier makes it very hard to convey what you want. 

 

A quick question, if anyone could help me please! I have been told by my retailer that I bought the TV through, that I can have a replacement TV this weekend, and that they will collect the damaged one. I am currently waiting for the technician to send his report to Samsung, and my concern is that they'll push for the Main Board to be replaced. Can they do this, or will they accept the technician's report saying that the TV is faulty, and allow my retailer to come and collect said TV?

Tony47
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There's an increasing number of people reporting this issue and I agree with every word of your post. It's an utterly ridiculous and totally avoidable issue. Some moron at Samsung must have decided to shave a couple of cents off the manufacturing cost by installing an inadequate amount of memory for the apps, and bizarrely just for the 7000 range.

 

My TV is a month older than yours and I would rather return it for another model as you have. Who was your retailer and did you have any issues convincing them to swap out the TV? I tackled JL last December but got nowhere. They just palmed me off to Samsung Support who were, as you say, terrible. Now that it's become a known issue I hope to have an easier phone call to JL this time.

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