13-12-2018 10:34 PM - last edited 14-12-2018 05:10 PM
TV: UE55 NU7500
I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.
As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps.
I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.
I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?
Any tips welcome as this is my first Samsung TV.
22-11-2019 06:45 PM
I am getting advice from Citizens Advice consumer service as how to proceed a complaint to Trading Standards. Samsung technical support has clearly stated to me that I shoud just ignore the error message and I am able to use my TV so there is no problem. As I said before please get in contact to add your name to my complaint.
22-11-2019 08:10 PM
You mean contacting you in private, or ?
22-11-2019 10:59 PM
This morning I rang Samsung about this storage issue as I noticed that the Britbox app had been automatically downloaded and not uninstallable.
This leaves me with 1% or 16.5Mb!
I have nowTV and BT Sports apps installed and the sotware update button was greyed out!
The chap I spoke to told me that their engineers knew about it and they were working on a software update, to release more memory and there would defintely be a software update, soon. I asked him, would that be a couple of years, and he said as few months. Then he said not to worry as the problem had been registered within the first year of warranty
I don't understand why they just don't make an offical statement and promise of the update, to alay everyones fear and frustation!
22-11-2019 11:17 PM
@Goody1 wrote:This morning I rang Samsung about this storage issue as I noticed that the Britbox app had been automatically downloaded and not uninstallable.
This leaves me with 1% or 16.5Mb!
I have nowTV and BT Sports apps installed and the sotware update button was greyed out!
The chap I spoke to told me that their engineers knew about it and they were working on a software update, to release more memory and there would defintely be a software update, soon. I asked him, would that be a couple of years, and he said as few months. Then he said not to worry as the problem had been registered within the first year of warranty
I don't understand why they just don't make an offical statement and promise of the update, to alay everyones fear and frustation!
The chap you spoke to is just echoing what Samsung have been saying for over a year. It's just designed to fob you off. There is no update and it will never happen. Storage can't be magicked out of thin air with a software update. The issue is hardware - for some reason only 1GB was installed on the NU range whereas other ranges have 4GB. Whether this is across the whole range or just batches is not clear. If you keep pushing with your retailer you should eventually get a resolution, either a refund or an exchange. Samsung themselves won't give way, they'll just keep stringing you along.
23-11-2019 08:48 AM
@Tony47 wrote:
@Goody1 wrote:This morning I rang Samsung about this storage issue as I noticed that the Britbox app had been automatically downloaded and not uninstallable.
This leaves me with 1% or 16.5Mb!
I have nowTV and BT Sports apps installed and the sotware update button was greyed out!
The chap I spoke to told me that their engineers knew about it and they were working on a software update, to release more memory and there would defintely be a software update, soon. I asked him, would that be a couple of years, and he said as few months. Then he said not to worry as the problem had been registered within the first year of warranty
I don't understand why they just don't make an offical statement and promise of the update, to alay everyones fear and frustation!
The chap you spoke to is just echoing what Samsung have been saying for over a year. It's just designed to fob you off. There is no update and it will never happen. Storage can't be magicked out of thin air with a software update. The issue is hardware - for some reason only 1GB was installed on the NU range whereas other ranges have 4GB. Whether this is across the whole range or just batches is not clear. If you keep pushing with your retailer you should eventually get a resolution, either a refund or an exchange. Samsung themselves won't give way, they'll just keep stringing you along.
Two things I found is you can not make a complaint to trading standards, but citizens Advice will pass the complaint on, and if enough are passed on then they will have a look.
The other important thing is when Samsung engineering admitted they knew of the problem that meets the requirements for the 2015 consumer law, that it is a known issue, and been there since purchase. If you have that in writing then that now opens the door for everyone to insist it is not fit for purpose, as advertised, as a smart TV, and you can demand either a replacement, repair, or refund. You could also argue misrepresentation, as it will not do as advertised due to the limited memory on board, and as you know you can not run apps off a memory stick.
Google the Which consumer law 2015 tool, which gives advice and a template to write to your retailers.
Remember you must report to your retailers, as they are responsible not the Manufacturer, most important.
Paul
23-11-2019 04:00 PM - last edited 24-11-2019 12:35 PM by AndrewL ) in
Yes, I think more names I add to the complaint the better. Also, I am trying to get in contact with Miles Bignal, the reporter from Guardian who covers consumer issues, hoping he will take our case and make it public. My email: *******
23-11-2019 06:08 PM
23-11-2019 06:48 PM
23-11-2019 07:41 PM
I have just encountered the very same issue with our Samsung UE43NU7400. I'm guessing the 'BritBox' and other new additions have filled the memory to the point where I cannot update apps even if I delete all the apps I've installed. It's nuts. Happy to add my name to any official complaint.
24-11-2019 12:56 PM