13-12-2018 10:34 PM - last edited 14-12-2018 05:10 PM
TV: UE55 NU7500
I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.
As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps.
I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.
I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?
Any tips welcome as this is my first Samsung TV.
12-11-2019 03:52 PM
Perhaps Trading Standards. I really don't want to let this go. I will research further what could be done.
12-11-2019 04:34 PM
12-11-2019 04:47 PM
@VKS3385 That's good news if you're covered financially.
Regarding Twitter, last summer some of us here tried the social media route but got nothing but a few patronising and totally incorrect responses from Samsung.
The problem with this issue is that it's quite subtle for those that don't have the TV, and many don't understand it. I'm sure a lot of owners don't notice it either as they use external boxes and Firesticks for smart apps.
12-11-2019 09:27 PM
12-11-2019 09:33 PM
16-11-2019 07:12 PM
16-11-2019 10:25 PM
Samsung tech support are not permitted to use this forum
The bs we have to deal with is no concern of theirs
17-11-2019 05:36 AM
20-11-2019 03:46 PM
I did not read the entire thread so forgive me if I'm repeating other posts.
But I had the issue with my 4K TV and they did come out and replaced the motherboard.
Problem is the TV comes with preinstalled apps which cannot be deleted, I only had enough space to install 2 apps.
Samsung kept pushing new apps to the TV which ultimately took up all the space leaving me with zero space to install apps that I actually wanted to use. Samsung must get compensation for this from the app people (Netflix, Hulu etc.)
To me this is completely insane.
Anyway, when the space was completely gone I called them back the the tech I got did know about the USB thumb drive, so I connected a thunb drive and I could download and use apps on the thumb drive but I believe this is very poor practice by Samsung; now maybe they all do it but I only have a Samsung smart TV..
so i connected after
20-11-2019 03:58 PM
It is at best a workaround and it doesn't solve the fundamental problem, which is that the built-in main apps need the main storage to update on and won't work on USB drives.