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Apps storage space issue

(Topic created on: 17-06-2019 10:09 AM)
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Tony47
Helping Hand

‎13-12-2018 10:34 PM - last edited ‎14-12-2018 05:10 PM

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TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

1,941 REPLIES 1,941
paul1277
Black Belt 

‎13-06-2019 05:23 PM

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In response to Liammmh

Tell them it is not fit for purpose, under the 2015 Europe consumer regs. 

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Tony47
Helping Hand

‎13-06-2019 05:48 PM

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In response to Liammmh
"Has anyone been able to return to retailer after 30 days both Samsung and Crampon &Moore are telling me it's only possible within 30 days"

 

Yes, all of us on this thread who successfully completed a return or refund did it well after 30 days. You are being lied to.

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chumly
Journeyman

‎13-06-2019 06:40 PM - last edited ‎13-06-2019 06:41 PM

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In response to Banjoman
@Banjoman wrote:

Yes I agree - I've returned my NU7400 to Amazon and bought the RU7400 instead. Can confirm it's got 3GB free memory.

It's not perfect though - it seems subtly less responsive and it will not connect to my 5GHz wifi which the NU7400 definitely did (maybe these 2 points are connected) - certainly the downgrade in internet speed affects visual performance.

 

If any of the other people who upgraded read this, can you use a 5GHz wifi connection if you've tried? Am wondering if it's just a weak signal, or whether this model is missing the ability to connect. Samsung tell me it has the capability, but I'm slightly low on trust for their customer services after reading this thread!

@BanjomanI can't see my 5ghz network on the RU and I have a solid 5Ghz network around my house.  Personally doesn't affect me as I'm wired.  I like the tv overall apart from the fact I don't think the sound is as good as the NU7400.

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Patrick169
Explorer

‎13-06-2019 06:57 PM

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In response to chumly

Does anyone know what's new in the firmware?

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PFC_Hudson
Pioneer

‎14-06-2019 11:10 AM

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In response to Patrick169

 

nobody-does.jpg

 

Four more weeks then out...
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Andrei84
Student

‎15-06-2019 08:44 PM

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In response to paul1277

Same here with Curry's. Been trying to get a replacement for the past two weeks with no success. I have bought lots of devices from them but no more. This is the only time I tried to replace something I bought from them and they just told me there is nothing they can do.

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Banjoman
Explorer

‎15-06-2019 09:09 PM

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In response to chumly
@Chumly
Thanks for taking the time. Seems a bit stupid to me tbh and means the wireless runs much slower. Like you I have wired it up instead though.
Not a deal breaker like the memory issue was though, just weird in 2019 not to have 5GHz WiFi.
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JamieKS
Explorer

‎17-06-2019 10:09 AM

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In response to Andrei84
Looks like I'm not the only one dealing with Currys, I'm not particularly hopeful of getting a replacement. Right now my TV is not showing any update errors at all so it could easily be argued there is (currently) no problem with it as it's operating as it should. I'm waiting for the error to reappear before giving it another crack with them.
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Andrei84
Student

‎17-06-2019 02:56 PM

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In response to JamieKS

Good luck. I spent hours on the phone and in store trying to convince them to take back the tv but with no succes. Seems like the only way is to take them to the small claims court.

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paul1277
Black Belt 

‎17-06-2019 03:22 PM

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In response to Andrei84

That is typical of Currys who will very rarly ever admit there is a fault.

You could use Section 75 of the credit regs if you paid any part above £100 on a credit card. Just ring the credit card company and as to start a section 75 claim. Its all free. If on fiance you have even more protection so ring them and explain things. If on a debit card, and you reprt within 6 months some do whats call a charge back.

Those who paid by cash, then its court.

Thats why it is so inportant to pay at least the deposit on credit card.

Paul

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