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Apps storage space issue

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Helping Hand

TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

1,510 REPLIES 1,510
Explorer

It all depends on how long you have had the TV. If it's no longer than 30 days you would get a refund from Amazon with no problem at all, you would not even have to tell them why you returned the TV. But if you have had it a lot longer Amazon will say it's down to the third party which in this case is Crampton & Moore.

Personally I would never buy a TV from Amazon simply because you cannot get an extended guarantee with it. I could of got my TV £20 cheaper from Amazon but for the sake of saving £20 it just is not worth taking the risk, especially when you can get a 5 or 6 year guarantee from places like John Lewis or Richer Sounds for your extra 20 bucks.

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Explorer

All,

I have just spoken to Vicky ***** the area manager for Crampton & Moore who covers legal issues and their position is that unless Samsung tell them to take the TV back they won't do anything for me as a one-off for fear of, "opening the floodgates".

I am awaiting their snail-mail then will pass to my solicitor to take up the action as they feel that if its demonstrable that a TV out of the box when first connected to the internet is asked to update what Samsung themselves have installed and it fails then they shouldn't have too much of a problem convincing a judge to rule in my favour.

Vicky also mentioned that Richer Sounds are not swapping out TV's as some here have posted so obviously those that have had their TV's must be lying. Vicky says they all socialise together and go on the same courses.

If anyone has had their TV swapped please let us know as Vicky is watching the thread.

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Navigator

Vicky is lying to you.

 

Richer sounds give me a FULL refund after sending them ONE email about the issue, i had also had the TV set for over 30 days.

 

Middlesbrough Richer Sounds was the store, and i also have the e-mail as proof.

 

Poor to lie to customers ..shame on you Vicky

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Explorer

Amazon have accepted my return and are sending Hermes to collect the TV on Thursday. Vlad was very good and even had a good read of this thread.

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Helping Hand

@NU-7400 wrote:

Amazon have accepted my return and are sending Hermes to collect the TV on Thursday. Vlad was very good and even had a good read of this thread.


That's great news!

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Helping Hand

What an utterly crappy company Crampton & Moore are, making every effort to hide from their obligations under consumer law. Barefaced lying by the retailer is not a good tactic as you will be found out (as you have been).

 

Vicky: What would be the point of customers lying about whether their TVs had been refunded/replaced? It makes no sense. Also, if you're worried about floodgates being opened, that's your problem. It's up to you to resolve matters with the manufacturer. It's not the customer's job. Pathetic.

 

 

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Explorer
Had a call from a guy at Hermes today, he wanted to come and pick my TV up a day early. Unfortunately, I was out so I couldn't grant his request. He's coming tomorrow instead. I think there was a mix up because the guy at Amazon said they'd come Thursday but the return sheets stated 'next business day'. Very impressed with the way Amazon has handled my return so far. Just need to get it shipped back to Scotland so I can get my refund and buy a new TV.
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First Poster

So what to do?

 

I have had he TV a few weeks verging on a month and have yet to hit this issue, Samsung seem unable to unwilling to fix it. Just have the aps installed as place holders so they show up but now actually taking up space. I mean who thought that 1gig was enough anyway in 2018. I like the TV have gone to the trouble of wall mounting it etc as well. Does resetting it temporally fix the issue?

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Explorer

Resetting the HUB in the Self Diagnosis section in Support will give you the app space back that you have used with the apps you have installed. If like myself you do not intend to add any more apps I would expect that you would not run out of space for a good few months. It will also depend on how many firmware updates Samsung do for the TV in the future. There is a new one out already but it’s still not been put over the air yet. There are also other steps you could take, such as turning off both the software and app updates in the settings.

 

Basically the TV new out of the box only gives you 13% of space in the internal memory which is nowhere near enough space to play with. Now just how long you can run the TV on this little amount is down to what you intend to install. The only work around I can see is if you install 1 or 2 apps at the most and then turn off the both updates as I mentioned. Also if you reset the hub, you will have to sign back into everything all over again which can be a pain in the neck.

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Observer

Hi Tony47,

 

I am having the same issue with my Samsung SMART TV. Not enough storage and also the volume just stays stuck and wont go up or down. Sometimes I have to unplugged the TV in order for the volume to work.I bought my TV in December 2017 and I obtained the warranty from the retailer. I read where you posted you have a template letter for retailers. Where can I get a copy of the template letter?

 

I am hoping to get a replacement.....Fingers crossed..

 

 

Thank you.

 

Rosie

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