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Original topic:

Apps storage space issue

(Topic created on: 15/04/19 13:32)
Tony47
Helping Hand
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TV

TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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Thus
New Member
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Whatever you buy the issue is ALWAYS with the retailer and NOT thecma ufacturer. Got nothing to do with the 30 day thing; that’s only fir exchange iorvrefund when buying online. Its to allow change of mind like if buying in a store but you cant use something and then exoect to return it without a fault being present. Uk consumer law is 6yeats to file a claim but you have to prove it outside 6 months. ALWAYS  the retailer, never manufacturer (even if under warranty). Your contract is with retailer and if they want to do the warranty thing, that’s up to them. DO NOT let retailer fob you off -yes even JL try it on now. Scallys. inside 6months UK law assumes manufacturing fault. You have the right inside 30 days to get refund if that’s what you want. Manufacturer cannot do everything a retailer can. What if you choose a different brand?  Retailer has to do the work and all the phone calls etc. Not you. 

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Intruder461
Explorer
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So basically this is all part of a scam between the manufacturer and the retailer, and potentially what they do is drop down the price of the TV then fill it with bloatware via the update system. Which will eventually ***** the customers off so that they will go out and buy a new TV, and you cannot get the TV repaired or replaced under warranty because it's not enough to say that the TV is broken. Only you are saying that the manufacturer is not involved.

 

Either way you look at it, it does not really add up. OK I can see how it works for the retailer, but surely the complaints that the manufacturer will get will eventually get them caught out if they was messing about with the TV in the first place. Secondly all the updates come from the manufacturer, and even if this was meant as some sort of scam, surely they would not be doing themselves any favours and people would soon get pissed off and stop buying their products.

 

I would of thought that the problem we have here regarding the bloatware was something that Samsung failed to spot when they made the line up in the 7 Series. This particular thread started by Tony only goes back as far as December. Which would perhaps support that this was some part of a scam. But if you look at this thread which goes back to last February it's plain to see that the TV had the same problem when it was first released onto the market.

https://eu.community.samsung.com/t5/TV-Audio-Video/How-do-i-delete-or-block-bloatware-apps-on-smart-...

 

Now I am aware that companies such as Samsung have been caught out in the past for spying on what potential customers buy by using ads on their TV's. But I cannot believe they would be doing it this way, and it just does not make any logical sense for them to damage their own TV's. The chances are if they was doing such a thing,nobody would go and replace it with one of theirs and it would put people off buying Samsung.

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Patrick169
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Guys there is new firmware...any changes?
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JamieKS
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I'm on version 1202, no updates available, still experiencing the problem.

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Tony47
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The new firmware is 1251.0, available here:

 

https://www.samsung.com/uk/support/model/UE55NU7500UXXU/

 

You'll have to install it via USB. Download the file to a USB drive and then extract it to the same drive. Once it's plugged into the TV it will install from there when you go to software update.

 

I'm afraid this is another epic fail - no discernable changes and a *loss* of 30MB available storage after the update! 

JH33
Explorer
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So no ability to delete any preinstalled apps added?

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Patrick169
Explorer
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Or move them when is internal memory full?
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Tony47
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No, the built-in apps still can't be deleted, and it would be highly unlikely that they'd be movable to USB in any event, as that essentially deletes them from the internal drive.

Intruder461
Explorer
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Thanks  for letting me know Tony I have just downloaded it on my laptop since I seen the mention of a new update posted here this morning and have not tried to install it. Not sure if it's worth me trying now either.

 

My TV is still version 1202 and I have not updated it since I have had it a month ago. I would of even thought that being that my TV is set to "Auto Update" that it would of downloaded this new version already. It just goes to show that not everything works the way it supposed too :). Is this  version 1251.0 for all the models in the 7 Series and not just the 7400 models. I also wish Samsung would tell you what the new upgrade is supposed to fix as well, instead of giving no information about it all.

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JamieKS
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For the people who have their TVs wall mounted plugging in a USB requires removing the TV from the wall, at least on my TV this is the case.

 

You can't be expected to take your TV down from the wall in order for it to be updated. There are many people that woulnd't even be able to do this.

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Intruder461
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I have wall mounted my TV but do not see how you have to take it off the wall just to plug something into it, unless all the connections are on the back of the TV. The NU7400 has all the connections apart from the mains cable on the right hand side. So I do not have any problem plugging in a USB drive or HDMI's.

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JamieKS
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I Have the NU7470 50" and while the ports are sideways mounted there is no way to access them while the TV is on the wall.
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Patrick169
Explorer
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Just wait one week for OTA... don't cry about everything....

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JamieKS
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I've just been talking to samsung and got this response:

 

I see. Just so you are aware, this has been reported by several users of the same model and this has been already escalate to our Samsung Headquarters which they are now trying to fix it permanently. Just kindly take not of your reference number XXXX-AV and make sure to update your TV from time to time, because most likely they will release an update for the TV which should rectified this issue. I already capture what's on your screen and will send it now immediately to our Headquarters. We are asking for your patience to work on this.

 

I responded asking for an uplift number (Currys said they need this so thought I'd try) and they responded with:

 

Thank you so much for staying online, Jamie and I am so sorry to keep you wait. Sad to say, we can not provide you an uplift number as the TV has reached the replacement policy which is 28-day for replacement. You can try to contact the retailer if they can still give you a replacement.

 

So I'll be going back to Currys...

Intruder461
Explorer
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Makes me laugh how they stated they are aware of the problem. They have been aware of the problem for over a year now and still nothing has been done to fix it. I hope Currys sort you out James cause this is really pathetic from Samsung.

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Intruder461
Explorer
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Then it must have something to do with the Wall Mount you used James. I have a standard one that cost about £15 and it basically is a wall plate you attach to the wall and a couple of brackets you attach to the TV for it to hang the TV to the wall plate. On the both brackets that are attached to the TV it has knobs you can turn so you can tilt the TV upwards or downwards. So i can simply tilt the TV upwards to give me more room to get at the connections. But in saying that my TV sticks out from the wall 4.5 inches so it's not too close to the wall to prevent you from plugging things into it. You might very well have a wall mount that fixes it more closer to the wall so that would be a bit of a problem.

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JamieKS
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Intruder461: Yes my mount is a bar on the wall less than 10mm thick that the parts on the TV hook over. I think it is called a slim mount, the back of the TV is probably only 20-30mm form the wall

Patrick169
Explorer
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Pls stick to the topic... nobody cares about your wall mount..just wait one week for OTA...

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NickTheG
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Have just been contacted by Richer Sounds who have agreed to replace the TV as it was under 30 days that I notified them of this issue. To be fair the staff who I have contacted with this issue at richer sounds were very helpful and always chased up the call on numerous occasions. Looking for a suitable alternative. Seems kg and there webos seems like a good alternative.

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Tony47
Helping Hand
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Has anyone else had a go with this new firmware? It's still taking up more space on my TV which means that the apps situation is now worse lol. :shocked-face-with-exploding-head:

porterballs
Apprentice
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Yea I've installed it and now I have 107mb free, only have the preinstalled apps so lol